Dynamic CSR: High-Volume Support, Growth & 401K Match

Cool Today; Sarasota, Northern (FL, KY); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

Fri-Mon shifts

Competitive pay

PTO plan

Health plan

401K match up to 30%

Life insurance

Disability insurance

FSA & ID Theft protection

Professional development

Collaborative environment

Career growth

Job summary

Cool Today in Sarasota, FL is hiring Customer Service Representatives to join our energetic team. The role involves handling high-volume calls, scheduling service appointments, and updating customer accounts with a focus on delivering excellent service.

We offer competitive hourly pay with commission, robust benefits, and company-paid professional development in a friendly, collaborative environment. Join us for growth and a strong work-life balance with a Fri-Mon 10-hour shift schedule.

Qualifications

• High School Diploma or GED preferred.
• 1 year of customer service experience.
• Basic computer proficiency, especially with Microsoft apps.
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English.

Responsibilities

• Handle high volume inbound customer service calls.
• Make outbound calls and respond to emails.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to appropriate departments.
• Maintain accurate customer information and appointment details.
• Promote and upsell new or additional services when applicable.

Skills

Customer service experience

English proficiency

Computer proficiency

Service Titan

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

Cool Today in Sarasota, FL is hiring Customer Service Representatives to join our energetic team. The role involves handling high-volume calls, scheduling service appointments, and updating customer accounts with a focus on delivering excellent service.

We offer competitive hourly pay with commission, robust benefits, and company-paid professional development in a friendly, collaborative environment. Join us for growth and a strong work-life balance with a Fri-Mon 10-hour shift schedule.