Customer Service Pro - Call Center & Transactions

Employnet Workforce Management; Concord (NH); On-site; USD 30,000 - 41,000; Full time

Job summary

Employnet Workforce Management is seeking a Customer Service Representative in Concord, NH. The role is onsite and focuses on delivering exceptional service in a call center environment, handling transactions, resolving inquiries, and meeting performance metrics.

Ideal candidates have a high school diploma and experience in customer service; strong communication and data-entry skills are essential, with familiarity in CRM platforms considered a plus.

Qualifications

• High school diploma required.
• Previous customer service experience, preferably in a call center or high-volume environment, is preferred.
• Strong communication and interpersonal skills for professional issue handling.
• Experience with CRM systems is a plus.

Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and data in the system to maintain data integrity.
• Address customer questions, troubleshoot issues, and escalate complex cases when necessary for timely resolution.
• Provide clear information regarding products, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.

Skills

Customer service

Call center

CRM

Communication

Education

High school diploma

Tools

CRM platforms

Job description

Employnet Workforce Management is seeking a Customer Service Representative in Concord, NH. The role is onsite and focuses on delivering exceptional service in a call center environment, handling transactions, resolving inquiries, and meeting performance metrics.

Ideal candidates have a high school diploma and experience in customer service; strong communication and data-entry skills are essential, with familiarity in CRM platforms considered a plus.