Customer Service Representative

Employnet Workforce Management; Concord (NH); On-site; USD 30,000 - 41,000; Full time

Job summary

Employnet Workforce Management is seeking a Customer Service Representative in Concord, NH. The role is onsite and focuses on delivering exceptional service in a call center environment, handling transactions, resolving inquiries, and meeting performance metrics.

Ideal candidates have a high school diploma and experience in customer service; strong communication and data-entry skills are essential, with familiarity in CRM platforms considered a plus.

Qualifications

• High school diploma required.
• Previous customer service experience, preferably in a call center or high-volume environment, is preferred.
• Strong communication and interpersonal skills for professional issue handling.
• Experience with CRM systems is a plus.

Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and data in the system to maintain data integrity.
• Address customer questions, troubleshoot issues, and escalate complex cases when necessary for timely resolution.
• Provide clear information regarding products, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.

Skills

Customer service

Call center

CRM

Communication

Education

High school diploma

Tools

CRM platforms

Job description

Customer Service Representative #26-01605

Starting $17 per hour Concord, NH Onsite

Share on

Job Description

Job Summary

The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.

Essential Duties and Responsibilities

• Respond to incoming customer calls promptly and courteously to ensure a positive service experience.
• Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.
• Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.
• Address customer questions, troubleshoot issues, and **escalate** complex cases when necessary to ensure timely and effective resolution.
• Provide clear and accurate information regarding products, fare media, programs, and related services.
• Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.
• Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.

Background and Experience

• High school diploma or equivalent required.
• Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.
• Strong communication, problem solving, and interpersonal skills with the ability to manage challenging situations professionally.
• Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.

Availability to work extended hours, weekends, or holidays based on business needs.

Employnet follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.

#PRO