Customer Service Representative

Syntrio Solutions LLC; Jacksboro (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Syntrio Solutions LLC in Texas seeks a Customer Service Representative to support customers across multiple offices and in the field. You will handle in-person, phone, and email inquiries, and travel to other locations as needed to provide coverage.

Ideal candidates are dependable, customer-focused, and comfortable working in both office and field environments, with occasional evenings or Saturdays for events.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and reliable transportation.
• Proficiency with basic computer applications, including Microsoft Office.
• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 lbs
• Available to work occasional evenings and Saturdays for events
• Prior customer service experience a plus.

Responsibilities

• Provide prompt, professional, and friendly service to all customers.
• Answer customer inquiries, resolve issues, and process service requests.
• Manage account updates, payments, and documentation accurately.
• Support office workflow, including filing, scheduling, and general administrative tasks.
• Travel to additional office locations to provide staffing support during vacations, sick leave, or high-volume periods.

Skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Customer Service Representative (CSR) provides exceptional customer support across multiple office locations and in the field. This role includes assisting customers in person, over the phone, and by email; traveling to other offices to provide coverage when needed; and performing door-to-door outreach or service-related visits as required. The ideal candidate is dependable, customer-focused, and comfortable working in both office and field environments.

Key Responsibilities

• Provide prompt, professional, and friendly service to all customers.
• Answer customer inquiries, resolve issues, and process service requests.
• Manage account updates, payments, and documentation accurately.
• Support office workflow, including filing, scheduling, and general administrative tasks.
• Travel to additional office locations to provide staffing support during vacations, sick leave, or high-volume periods.

Qualifications

• High school diploma or equivalent (minimum).
• Valid driver’s license and reliable transportation.
• Proficiency with basic computer applications, including Microsoft Office.
• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 25 lbs
• Available to work occasional evenings and Saturdays for events
• Prior customer service experience a plus