Customer Service Pro – Bath & Kitchen Solutions

Morsco; Fort Worth (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Plan

Paid Time Off

Parental Leave

Vision

Long-term Disability

Job summary

Reece USA seeks a Customer Service Representative for Bath + Kitchen in Fort Worth, TX. The role focuses on assisting showroom and network consultants, tracking orders, coordinating deliveries, and resolving issues mainly by phone or email.

Responsibilities include managing backorders, using Eclipse and Service Now for tickets, and timely post-sale follow-up. Strong communication, empathy, and problem-solving skills are essential for delivering excellent service.

Qualifications

• Associates degree or higher required.
• 1+ years in hospitality, retail or wholesale service.
• Proficient in Microsoft Office.

Responsibilities

• Manage backorders and scheduling deliveries using Eclipse and coordination with writers.
• Enter Service Now tickets for maintenance issues and track resolutions.
• Schedule delivery and install appointments with customers and vendors.
• Provide post-sale service and follow up within 1 business day to ensure satisfaction.
• Communicate clearly with customers and writers using internal notes in Eclipse.

Skills

Communication

Interpersonal

Time management

Problem solving

Empathy

Attention to detail

Education

Associate degree or higher

Tools

Microsoft Office

Eclipse

Service Now

Salesforce

Job description

Reece USA seeks a Customer Service Representative for Bath + Kitchen in Fort Worth, TX. The role focuses on assisting showroom and network consultants, tracking orders, coordinating deliveries, and resolving issues mainly by phone or email.

Responsibilities include managing backorders, using Eclipse and Service Now for tickets, and timely post-sale follow-up. Strong communication, empathy, and problem-solving skills are essential for delivering excellent service.