Customer Service Pro - Problem Solver & Sales Support

Morsco; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Plan

Paid Time Off (PTO)

Parental Leave

Vision

Short Term Disability

Long-term Disability

Job summary

Reece USA is seeking a Customer Service professional to support showroom and network consultants in the sales cycle, handling backorders, order tracking, deliveries, and post-sale follow-up. Most interactions are by phone or email, with emphasis on problem solving and timely communication.

Ideal candidates have strong communication, ability to troubleshoot, and familiarity with Salesforce. This full-time on-site role requires onsite presence at the assigned location and provides comprehensive

Qualifications

• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve customer issues efficiently.
• Experience supporting showroom or sales teams is a plus.

Responsibilities

• Assist Showroom and Network Consultants in the sales cycle.
• Track orders, manage backorders, and communicate ETAs.
• Schedule deliveries and coordinate installs.
• Enter service tickets for maintenance or technical issues.
• Provide timely updates to customers and writers.

Skills

Communication

Interpersonal

Time Management

Problem Solving

Tools

Salesforce

Job description

Reece USA is seeking a Customer Service professional to support showroom and network consultants in the sales cycle, handling backorders, order tracking, deliveries, and post-sale follow-up. Most interactions are by phone or email, with emphasis on problem solving and timely communication.

Ideal candidates have strong communication, ability to troubleshoot, and familiarity with Salesforce. This full-time on-site role requires onsite presence at the assigned location and provides comprehensive