Customer Service Pro – Award-Winning Bank, Fernley

Parker Staffing, LLC.; Fernley (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental leave

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance

Job summary

Parker Staffing, LLC. has partnered with an award-winning financial institution to hire Customer Service Representatives for an onsite role in Fernley, NV. The position involves handling online banking inquiries, balance checks, and account openings while delivering friendly, accurate service.

This direct-hire role pays $19.33–$26.20 per hour and offers a promote-from-within culture and solid benefits. Ideal candidates are customer-focused, tech-savvy with MS Office, and able to pass a soft

Qualifications

• Customer-centric environments required.
• Experience in retail or consumer service preferred.
• Banking experience is a bonus.
• Able to navigate multiple screens and Microsoft Office.
• Consistent attendance and punctuality required.
• Strong communication skills with proper phone etiquette.
• Eager to learn new software quickly.
• Must pass soft credit check and background check.
• Tobacco-free policy adherence.

Responsibilities

• Manage a high volume of inbound/outbound calls (75–100 daily).
• Provide genuine care and assist customers effectively.
• Communicate questions and concerns professionally.
• Maintain accurate customer records in the database.
• Efficiently use a multi-screen setup to serve customers.

Skills

Customer-centric mindset

Retail/consumer service

Tech-savvy / MS Office

Attendance & punctuality

Communication skills (phone etiquette)

Willingness to learn new software

Background check passability

Tobacco-free policy adherence

Job description

Parker Staffing, LLC. has partnered with an award-winning financial institution to hire Customer Service Representatives for an onsite role in Fernley, NV. The position involves handling online banking inquiries, balance checks, and account openings while delivering friendly, accurate service.

This direct-hire role pays $19.33–$26.20 per hour and offers a promote-from-within culture and solid benefits. Ideal candidates are customer-focused, tech-savvy with MS Office, and able to pass a soft