Customer Service Representative- Fernley, NV

Parker Staffing, LLC.; Fernley (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental leave

Life insurance

Disability insurance

Tuition reimbursement

Employee assistance

Job summary

Parker Staffing, LLC. has partnered with an award-winning financial institution to hire Customer Service Representatives for an onsite role in Fernley, NV. The position involves handling online banking inquiries, balance checks, and account openings while delivering friendly, accurate service.

This direct-hire role pays $19.33–$26.20 per hour and offers a promote-from-within culture and solid benefits. Ideal candidates are customer-focused, tech-savvy with MS Office, and able to pass a soft

Qualifications

• Customer-centric environments required.
• Experience in retail or consumer service preferred.
• Banking experience is a bonus.
• Able to navigate multiple screens and Microsoft Office.
• Consistent attendance and punctuality required.
• Strong communication skills with proper phone etiquette.
• Eager to learn new software quickly.
• Must pass soft credit check and background check.
• Tobacco-free policy adherence.

Responsibilities

• Manage a high volume of inbound/outbound calls (75–100 daily).
• Provide genuine care and assist customers effectively.
• Communicate questions and concerns professionally.
• Maintain accurate customer records in the database.
• Efficiently use a multi-screen setup to serve customers.

Skills

Customer-centric mindset

Retail/consumer service

Tech-savvy / MS Office

Attendance & punctuality

Communication skills (phone etiquette)

Willingness to learn new software

Background check passability

Tobacco-free policy adherence

Job description

HIRING IMMEDIATELY: Customer Service Representatives needed for an award-winning financial institution
Must reside within commuting distance of Fernley, NV *

Job ID:25865
Pay Rate: $19.33 – $26.20 per hour
Location: Onsite in Fernley, NV
Employment Type: Direct Hire

We know there are a lot of customer service jobs out there. We also know you're not a robot (unless you actually are, in which case we're still robot inclusive!) All kidding aside, it's been a tough year in the customer service world and we can only imagine how many problems you've solved for your customers while trying to balance being a human at the same time!

Wouldn't you like to work for a company where personalized service matters and you won't feel like a number? Kick off the next stage of your career with an award-winning financial institution that's been voted the “Best Bank” by Money Magazine three years in a row and they've been recognized by Forbes as one of the Top 100 Best Employers to Work For. Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more!

As a Customer Service Representative, you'll be a critical member of a collaborative team that answers customer questions and resolves issues across eight states. You'll build excellent subject matter expertise and a strong reputation for being a good listener and problem solver. They also have a strong “promote from within” policy and former CSRs have risen through the company to be trainers, leads, supervisors, and more!

WHAT WOULD I BE DOING?

• Manage a high volume of inbound/outbound calls (75 – 100 a day)

• Have a consistent attitude of genuine care and desire to help

• Effectively and efficiently communicate with customers about their questions and concerns in a professional manner

• Use attention to detail skills to maintain accurate customer records by consistently updating the database

• Utilize a multi-screen computer setup efficiently

WHAT ARE WE LOOKING FOR?

• People who thrive in customer-centric environments

• Previous work in retail, consumer service delivery, or client relations.

• Banking experience is a bonus!

• Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment

• Consistent attendance and punctuality (the adulting 101 stuff!)

• Exceptional communication skills, especially the ability to apply proper phone etiquette skills

• Eager to learn new software and apply information quickly

• Ability to pass a “soft pull” credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information

• Tobacco-free, including vaping

Benefits offered by our client:

• Paid time off for vacation, sick days and holidays

• Health insurance

• Stock options

• 401(k) plan

• Paid Parental Leave

• Life and AD&D insurance

• Long-term disability

• Tuition Reimbursement

• Employee assistance programs

• Pre-tax health and dependent-care spending plans

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.