Customer Service Representative – Elko, NV

Parker Staffing, LLC.; Elko (NV); On-site; USD 51,577,000 - 58,540,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental Leave

Life Insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax benefits

Job summary

Parker Staffing, LLC is seeking a Customer Service Representative in Elko, NV. This onsite role supports a leading financial institution, handling customer questions and resolving issues with a focus on accuracy and service quality.

You will manage calls, build subject matter expertise, and contribute to a team that values professional communication and problem solving. Strong alignment with internal growth will be encouraged.

Qualifications

• Customer-centric mindset with strong listening and problem-solving.
• Experience in retail or consumer service.
• Banking experience is a bonus.
• Ability to pass soft pull credit check and background check.
• Tech-savvy and able to navigate multiple screens and systems in MS Office environment.
• Excellent attendance and punctuality.

Responsibilities

• Handle high volume inbound/outbound calls (75–100 daily).
• Provide genuine care and help to customers.
• Explain questions and concerns professionally.
• Maintain accurate customer records in the database.
• Efficiently use a multi-screen setup.

Skills

Customer service

Communication skills

Phone etiquette

Tech-savvy

Microsoft Office

Attendance punctuality

Credit check pass

Tobacco-free

Tools

MS Office

Job description

HIRING IMMEDIATELY: Customer Service Representatives needed for an award-winning financial institution
Must reside within commuting distance of Elko, NV

Job ID:25866
Pay Rate: $18.00 – $20.43per hour
Location: Onsite in Elko, NV
Employment Type: Direct Hire
We know there are a lot of customer service jobs out there. We also know you're not a robot (unless you actually are, in which case we're still robot inclusive!) All kidding aside, it's been a tough year in the customer service world and we can only imagine how many problems you've solved for your customers while trying to balance being a human at the same time!
Wouldn't you like to work for a company where personalized service matters and you won't feel like a number? Kick off the next stage of your career with an award-winning financial institution that's been voted the “Best Bank” by Money Magazine three years in a row and they've been recognized by Forbes as one of the Top 100 Best Employers to Work For. Their contact center functions almost like a virtual branch, where customers can get support on everything from online banking and balance inquiries to opening new accounts and more!
As a Customer Service Representative, you'll be a critical member of a collaborative team that answers customer questions and resolves issues across eight states. You'll build excellent subject matter expertise and a strong reputation for being a good listener and problem solver. They also have a strong “promote from within” policy and former CSRs have risen through the company to be trainers, leads, supervisors, and more!

WHAT WOULD I BE DOING?

• Manage a high volume of inbound/outbound calls (75 – 100 a day)

• Have a consistent attitude of genuine care and desire to help

• Effectively and efficiently communicate with customers about their questions and concerns in a professional manner

• Use attention to detail skills to maintain accurate customer records by consistently updating the database

• Utilize a multi-screen computer setup efficiently

WHAT ARE WE LOOKING FOR?

• People who thrive in customer-centric environments

• Previous work in retail, consumer service delivery, or client relations.

• Banking experience is a bonus!

• Tech-savvy and able to navigate multiple screens and systems in a Microsoft Office environment

• Consistent attendance and punctuality (the adulting 101 stuff!)

• Exceptional communication skills, especially the ability to apply proper phone etiquette skills

• Eager to learn new software and apply information quickly

• Ability to pass a “soft pull” credit check (does not affect your credit score) and background check to be qualified to access sensitive customer information

• Tobacco-free, including vaping

Benefits offered by our client:

• Paid time off for vacation, sick days and holidays

• Health insurance

• Stock options

• 401(k) plan

• Paid Parental Leave

• Life and AD&D insurance

• Long-term disability

• Tuition Reimbursement

• Employee assistance programs

• Pre-tax health and dependent-care spending plans

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.