CSR at Award-Winning Bank: Growth Path & Benefits

Parker Staffing, LLC.; Elko (NV); On-site; USD 51,577,000 - 58,540,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Parental Leave

Life Insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax benefits

Job summary

Parker Staffing, LLC is seeking a Customer Service Representative in Elko, NV. This onsite role supports a leading financial institution, handling customer questions and resolving issues with a focus on accuracy and service quality.

You will manage calls, build subject matter expertise, and contribute to a team that values professional communication and problem solving. Strong alignment with internal growth will be encouraged.

Qualifications

• Customer-centric mindset with strong listening and problem-solving.
• Experience in retail or consumer service.
• Banking experience is a bonus.
• Ability to pass soft pull credit check and background check.
• Tech-savvy and able to navigate multiple screens and systems in MS Office environment.
• Excellent attendance and punctuality.

Responsibilities

• Handle high volume inbound/outbound calls (75–100 daily).
• Provide genuine care and help to customers.
• Explain questions and concerns professionally.
• Maintain accurate customer records in the database.
• Efficiently use a multi-screen setup.

Skills

Customer service

Communication skills

Phone etiquette

Tech-savvy

Microsoft Office

Attendance punctuality

Credit check pass

Tobacco-free

Tools

MS Office

Job description

Parker Staffing, LLC is seeking a Customer Service Representative in Elko, NV. This onsite role supports a leading financial institution, handling customer questions and resolving issues with a focus on accuracy and service quality.

You will manage calls, build subject matter expertise, and contribute to a team that values professional communication and problem solving. Strong alignment with internal growth will be encouraged.