Customer Service Pro — Auto Collision Center

Caliber Collision; Virginia; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits from day one

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Equal Opportunity Employer

Job summary

Caliber Collision is hiring a Customer Service Representative in Woodbridge, VA. The role focuses on greeting customers, coordinating with rental car/tow and insurance partners, and maintaining smooth operations in a fast-paced collision repair center.

Ideal candidates have 1+ years in customer-facing roles, strong communication, and the ability to work collaboratively with internal teams. The company emphasizes day-one benefits and ongoing career growth opportunities.

Qualifications

• 1+ years of experience within a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Ability to provide personable, friendly customer service to internal and external customers.
• Ability to work in a collaborative environment.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Coordinate Rental Car/Tow and insurance partner requirements to ensure one-stop service.
• Monitor center work volume and assist with load level requests as needed.

Skills

Verbal communication

Written communication

Customer service

Time management

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative in Woodbridge, VA. The role focuses on greeting customers, coordinating with rental car/tow and insurance partners, and maintaining smooth operations in a fast-paced collision repair center.

Ideal candidates have 1+ years in customer-facing roles, strong communication, and the ability to work collaboratively with internal teams. The company emphasizes day-one benefits and ongoing career growth opportunities.