Customer Service Pro — 24/7 Support & Scheduling

EmergencyMD; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k with Matching Contributions

Full Medical, Dental, Vision Insurance

Two Weeks Paid Vacation in Year 1

Life Insurance Policy

Legal Assistance

Job summary

Ruby is seeking a Full-Time Customer Service Agent to provide friendly, professional support as a Virtual Receptionist in our Chesapeake, VA or Virginia Beach, VA offices. You will answer calls, schedule appointments, and communicate across two monitors in a fast-paced setting.

The role requires 40-hour weeks with daytime, mid, and evening shifts, including weekends/holidays. A strong attendance record and empathetic demeanor are essential.

Qualifications

• Minimum typing speed of 40 WPM and ability to navigate multiple software platforms.
• Warm, professional demeanor with composure and empathy during interactions.
• Proven track record of self-motivation and reliable attendance.

Responsibilities

• Handle incoming calls and web chats as a helpful extension of our customers' business.
• Ensure accuracy and attention to detail in written communications.
• Multitask efficiently in a fast-paced environment across two monitors.
• Adhere to service quality standards and maintain schedule adherence to support the team and callers.

Skills

Typing 40 WPM

Multitask across monitors

Empathetic customer service

Reliable attendance

Tools

Office 365

Job description

Ruby is seeking a Full-Time Customer Service Agent to provide friendly, professional support as a Virtual Receptionist in our Chesapeake, VA or Virginia Beach, VA offices. You will answer calls, schedule appointments, and communicate across two monitors in a fast-paced setting.

The role requires 40-hour weeks with daytime, mid, and evening shifts, including weekends/holidays. A strong attendance record and empathetic demeanor are essential.