Customer Service Agent

Ruby; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock Ownership Plan

401k with Matching Contributions

Medical, Dental, and Vision Insurance

2 Weeks Paid Vacation in Year 1

Life Insurance Policy

Legal Assistance

Job summary

Ruby is hiring a Full-Time Customer Service Agent to act as a Virtual Receptionist, handling calls and chats, scheduling, and more from our Chesapeake, VA or Virginia Beach, VA offices. The role requires weekend and holiday availability given our 24/7 operation.

Training and a friendly, professional environment are provided. You will multitask across two monitors, maintain high accuracy in written communications, and uphold quality standards while ensuring consistent attendance.

Qualifications

• Minimum typing speed of 40 WPM and comfort navigating multiple software platforms.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.
• Experience in a high-volume call center, customer service, or administrative role is a plus.
• Bilingual (Spanish/English) is a plus.

Responsibilities

• Handle incoming calls and web chats as a friendly extension of our customers' business.
• Ensure accuracy and high attention to detail in all written communications.
• Multitask efficiently in a fast-paced environment across two monitors.
• Adhere to service quality standards and maintain schedule adherence to support the team.

Skills

Typing speed 40 WPM

Multi-software navigation

Empathetic, professional demeanor

Reliable attendance

Bilingual (Spanish/English)

Tools

Office 365

Job description

Full-Time Customer Service Agent

At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. We're seeking empathetic, customer focused professionals to join our team in-office at our Chesapeake, VA, or Virginia Beach, VA locations. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays.

• Note: All interviews will be conducted at our Chesapeake office.

What You'll Do

• Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
• Ensure accuracy and a high attention to detail in all written communications.
• Efficiently multitask in a fast-paced environment across two monitors.
• Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.

Your Qualifications And Skills

• A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
• A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
• A proven track record of self-motivation and reliable attendance.

Preferred, But Not Required

• Experience in a high-volume call center, customer service, or administrative role.
• Proficiency in Office 365.
• Bilingual (Spanish/English) is a plus.

Compensation And Benefits

• Competitive Pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full assigned shift. Compensation without perfect attendance is $19/hour.
• Extensive Benefits:
• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• 2 Weeks Paid Vacation in Year 1
• Life Insurance Policy
• Legal Assistance

Schedule/Hours

• Daytime, Mid and Evening schedules available
• 40hours per week
• We have M-F schedules as well as schedules that require one weekend day

Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.