Customer Service Personnel (Alternate Program Manager)

French Consulting; Fort Bragg (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Paid time off

11 paid Federal holidays

Retirement plan with company match

Job summary

French Consulting is seeking an on-site Alternate Program Manager at Fort Bragg, NC to lead the credentialing operation. You’ll run the floor, supervise staff, and coordinate with the off-site Program Manager to maintain performance.

You’ll back up SSM and VO duties, certify cross-trained staff, and oversee schedules, leave, and coverage to ensure no gaps. The role emphasizes leadership and hands-on operation management.

Qualifications

• Two+ years' CAC and USID card experience.
• Ability to obtain RAPIDS VO and SSM certifications.
• Eligibility to obtain a CAC.
• Favorable NACI clearance by your start date.
• Fluent in English.

Responsibilities

• Run the floor and ensure stations are staffed to standard.
• Back up SSM and VO roles with cross-training.
• Support Program Manager with reporting, QC, and on-site coordination.
• Manage schedules, leave, and coverage to handle absences.
• Reinforce card stock accountability and DEERS/RAPIDS discipline.

Skills

CAC & USID card functions

RAPIDS Verifying Official

Site Security Manager certification

CAC certification

NACI clearance process

English fluency

Job description

We are looking for individuals who want to join our team at Fort Bragg, North Carolina. Apply now!

Job Opportunity: Customer Service Personnel (Alternate Program Manager)

Location: Fort Bragg, North Carolina

Start Date: Immediate

Schedule: Full-Time, On-Site

Make a Difference

The Alternate Program Manager is our on-site lead at the Fort Bragg ID card office — the person who runs the floor day to day, works hand‑in‑glove with the off‑site Program Manager, and steps into any Site Security Manager (SSM) or Verifying Official (VO) seat when coverage calls for it. This is a leadership role for someone who wants to run the operation and motivate the team, not just work in it.

What You’ll Do

• Run the floor and make real‑time decisions during operating hours; keep each station manned to standard.
• Back up the SSM and VO roles — certified and cross‑trained to fill any seat, holding coverage without overtime.
• Support the Program Manager on reporting, quality control, and on‑site coordination.
• Manage schedules, leave, and co‑work coverage so the operation holds through planned and unplanned absences.
• Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs.

Who You Are

• A hands‑on leader who has run or supervised a credentialing or customer‑service operation.
• Willing to certify and cross‑train across SSM and VO duties — you lead by doing.

Qualifications

• Two (2) or more years of Common Access Card (CAC) and USID card functions.
• Able to obtain RAPIDS Verifying Official and Site Security Manager certifications.
• Able to obtain a CAC.
• Favorable National Agency Check with Inquiries (NACI) by your start date — we will help you through the process.
• Fluent in English.

Why You’ll Love It Here

Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.

A real leadership seat — Room to grow toward the Program Manager role with hands‑on operational experience.

Predictable schedule — On‑post work with consistent hours; the office does not run nights or weekends.

Ready to Join Us?

Apply today — if you want to lead an operation that people count on every working day, we want to hear from you.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.