CAC & USID Verification Specialist (On-Site)

French Consulting; Fort Bragg (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

11 Federal holidays

Retirement plan with company match

Job summary

French Consulting is seeking a Customer Service Personnel, Verifying Official, to verify identity and issue CAC/USID at Fort Bragg, NC. This on-site role emphasizes accuracy, security, and customer service for Soldiers, dependents, and civilians.

You’ll work with RAPIDS, DEERS, and PIN resets, ensuring records are current and compliant while providing a steady, mission-focused front-line service. The position offers comprehensive benefits and a predictable schedule with on-site hours that

Qualifications

• Favorable National Agency Check with Inquiries (NACI) by your start date.
• U.S. citizen able to obtain a CAC.
• Fluent in English.
• Prior customer-service experience; prior ID card, personnel, or administrative work is a plus.

Responsibilities

• Verify identity and eligibility and issue CAC and USID cards using Real‑Time Automated Personnel Identification System (RAPIDS) workstations.
• Reset Personal Identification Numbers (PINs), update records in the Defense Enrollment Eligibility Reporting System (DEERS), capture fingerprints, and issue Shop for Cards.
• Staff a customer‑service window or telephone appointment line, and record each appointment in real time as you service the customer.
• Account for card stock and consumables, keep them secured, and follow established ID card procedures.

Skills

Customer-service orientation

Attention to detail

Teamwork and cross-training

Communication skills

Job description

French Consulting is seeking a Customer Service Personnel, Verifying Official, to verify identity and issue CAC/USID at Fort Bragg, NC. This on-site role emphasizes accuracy, security, and customer service for Soldiers, dependents, and civilians.

You’ll work with RAPIDS, DEERS, and PIN resets, ensuring records are current and compliant while providing a steady, mission-focused front-line service. The position offers comprehensive benefits and a predictable schedule with on-site hours that