Site Security Manager (NC)

Gemini 3 Group; North Carolina; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k)

Paid time off

Professional development and tuition reimbursement

Monthly team building events

Job summary

The Gemini 3 Group is seeking a Site Security Manager, DEERS/RAPIDS to support the U.S. Army at Fort Bragg, NC. This role involves overseeing the issuance of USIDs and CACs while ensuring compliance with policies.

The ideal candidate should possess strong interpersonal skills, analytical abilities, and be proficient in Microsoft Office. The position includes various benefits such as medical insurance, 401(k), and professional development opportunities.

Qualifications

• One year experience in a customer service environment, preferably in an HR-related position.
• Must successfully complete RAPIDS certification.
• Ability to perform various administrative tasks and exercise discretion.

Responsibilities

• Perform complex tasks and respond to routine questions regarding policies and procedures.
• Support RAPIDS functions including ordering and managing CAC cardstock.
• Provide administrative support services and maintain accountability of USIDs and CACs.
• Process identification issuance requests and support the issuance of badges.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Attention to detail

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Job Title and Location

Site Security Manager, DEERS/RAPIDS, Fort Bragg, NC

Company Mission

The Gemini 3 Group was founded in 2008 and is classified as an SBA 8(a)-certified and Economically Disadvantaged Women-Owned Small Business. We provide a team of committed, empowered and technically capable professionals to fulfill the mission(s) of our clients in the public and private sector(s). Our business approach is to synergistically apply core competencies, organizational capabilities, and resources to maximize success for our clients. People remain a priority with us; Our Clients, Our People, and Our Partners.

G3G strives to provide superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company. It is our goal to provide our employees with a work environment that promotes professional and personal fulfillment, career development, and job enrichment.

Job Summary/Purpose

The Gemini 3 Group is seeking a Site Security Manager, DEERS/RAPIDS to help support the United States Army Directorate of Human Resource Services at Fort Bragg, NC.

Essential Responsibilities / Functions

• Perform more complex tasks and respond to routine questions regarding policy and procedures, provide guidance to VO/ID Card Operators, and provide reports on time or attendance of other personnel.
• Responsible for supporting each of the RAPIDS functions which includes but is not limited to the following:
  • CAC cardstock and consumables: ordering, management, and accountability
  • Policy and procedure compliance
  • Site administration and security (including maintaining site’s address information for RAPIDS Site Locator)
  • Documentation and training
  • Installation of new “plug and play” hardware components, i.e., mouse, fingerprint scanner, smart card reader
  • Validation of the identity of individuals whose fingerprints cannot be captured
  • Document overrides in the event a CAC recipient does not have proper identification documents
  • Use of the automated card management system
  • Maintain “ID Card Office Online” oversight
  • Review all information on the audit trail reports
  • Evaluate the audit trail report to monitor fraud, waste, and abuse, and maintain for one year and/or during the period of performance
  • All SSMs shall complete the VO training.
• Shall provide administrative support services and effectively staff designated USID Card Office during the hours of operation.
• Shall be responsible for accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.
• Perform USID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems in accordance with regulations and DoD policy directives.
• Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks to ensure verification of the recipient’s eligibility with a 100 percent degree of accuracy.
• Perform all required USID and CAC issuance verification tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in accordance with regulations and DoD policy directives, and the RAPIDS Training Guide.
• All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
• Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits to which they are entitled. With the added responsibility of issuing ID cards, the VO is on the front lines of defending national security interests and plays an important role in keeping our country safe.
• Process and complete DEERS/RAPIDS input and updates accurately and in timely manner. Contractor shall maintain all required information and records in the DEERS/RAPIDS system.
• Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry or any additional CAC information and correspondence received.

Knowledge / Skills / Abilities

• Strong interpersonal skills, including written and oral communication skills
• Strong analytical, problem-solving skills, and attention to detail
• Ability to implement processes resulting in satisfactory audit practices
• Proficiency in MS Office Suite

Required Experience

• Able to perform various administrative tasks and procedures and exercise discretion.
• Must be proficient in both oral and written communication, and must have a working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, scanners, etc.
• Must successfully complete RAPIDS certification IAW PWS 1.16.

Required Education, Licenses and Certifications

• Possess a high school diploma (or equivalent) and one year of experience in a Customer Service environment, preferably in an HR-related position or DEERS/ID card experience.

Security Clearance Requirements

• U.S. Citizen
• Ability to pass a federal background investigation
• Active Secret Clearance Requirements

Work Environment and Physical Requirements

• Have the ability to lift up to 25 pounds.
• Have the ability to sit for long periods of time.

Benefits / Perks

• Medical, vision, and dental insurance
• Life and disability insurance
• 401(k)
• Paid Holidays
• Professional development and tuition reimbursement programs
• Paid time off
• HSA, FSA, Employee Assistance Program (EAP) and AD&D, Accident, Hospital, and Critical Illness Insurances.
• Monthly team building events
• Professional growth opportunities
• Performance awards

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations shall be made, as required by law, to enable individuals with disabilities to perform the primary job functions herein described.

The Gemini 3 Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.