Site Security Manager/CAC Operator

Patriot Enterprises LLC; Huntsville (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Patriot Enterprises LLC in Huntsville, AL seeks a Site Security Manager/CAC Operator to issue military IDs and CACs, verify eligibility, and manage DEERS/RAPIDS updates. The role involves handling appointments, ensuring 100% accuracy in ID issuance, and supporting IPPS-A related personnel tasks.

The position requires U.S. citizenship, background checks, and the ability to work with Armed Forces personnel, family members, civilians, and contractors.

Qualifications

• Support service/customer service experience.
• Military background/familiarity preferred.

Responsibilities

• Issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks with verification of eligibility.
• Manage appointments via phone/email for ID card requests and maintain the central scheduler.
• Oversee issuance and accountability of military ID cards and CAC for Active, Guard, Reserve, retirees and eligible dependents.
• Reconcile DEERS information and update RAPIDS within one hour of approval; respond to inquiries within one business day.
• Serve as alternate Military Personnel Specialist handling IPPS-A tasks and related personnel processing.

Skills

Customer service

Military background

Job description

Site Security Manger/CAC Operator

• Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
• ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.
• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
• Reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification. Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.
• Perform as an alternate Military Personnel Specialist, performing basic tasks associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training

Duties And Responsibilities

• Provide exceptional customer service to members of the Armed Forces, family members, civilians and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Perform all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements
• ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.
• Take appointments via telephone and email request through the generic ID card email account, if applicable, or manage the DMDC centralized ID card appointment scheduler. Update the on-line calendar daily to reflect new appointments and provide same day replies to requestors.
• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
• Reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Follow-up and resolve discrepancies not later than two business days following notification. Understand Department of Defense Instructions (DoDI) 1000-13 and DoDI 1000.13 Volumes 1 thru 3.
• Perform as an alternate Military Personnel Specialist, performing basic tasks associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training

Qualifications / Education / Skills

• Support service/customer service experience
• Military background/familiarity preferred

Miscellaneous

U.S. Citizen required. Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment. Must become certified as a Verifying Official

Our Equal Employment Opportunity Policy

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.