ID Card Operators

Dobbs Defense Solutions; Washington; On-site; USD 40,000 - 47,694; Full time

Job summary

A defense solutions provider seeks ID Card Operators in Washington, responsible for issuing military identification cards and ensuring customer service excellence. Ideal candidates should have customer service experience, proficiency in Microsoft Office, and be capable of working at a fast pace. This full-time position offers an annual salary ranging from $40,000 to $47,694, requiring entry-level qualifications and a Public Trust clearance.

Qualifications

• At least one year of experience in a customer service environment.
• Ability to obtain a favorable criminal background check.
• Proven customer service skills.

Responsibilities

• Controls and issues identification tags and cards.
• Screens Soldiers and family members for visits.
• Maintains the Defense Enrollment Eligibility Reporting System.

Skills

Customer Service skills

Proficient in Microsoft Office

Proficient in English

Ability to work at an accelerated pace

Tools

Computers

Printers

Basic office equipment

Job description

Join to apply for the ID Card Operators role at Dobbs Defense Solutions

Our Mission

At Dobbs Defense, we deliver mission‑centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, and education. Delivering high‑quality IT, cybersecurity, and data analytics solutions through proven and innovative methods is our vision.

Job Description

Dobbs Defense Solutions is looking for ID Card Operators to add to our team. The ideal person will be responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active‑duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher‑level objectives, and working reliably with normal supervision.

Duties

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real‑Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36‑3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.

Qualifications

• At least one year of experience in a customer service environment, preferably in an Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Working Environment

• Onsite

Required Clearance

• Public Trust

Equal Employment Opportunity Policy

Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low‑income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Annual Salary Range

$40,000.00 - $47,694.00

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing