Customer Service Personnel

French Consulting; Fort Bragg (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

11 Federal holidays

Retirement plan with company match

Job summary

French Consulting is seeking a Customer Service Personnel, Verifying Official, to verify identity and issue CAC/USID at Fort Bragg, NC. This on-site role emphasizes accuracy, security, and customer service for Soldiers, dependents, and civilians.

You’ll work with RAPIDS, DEERS, and PIN resets, ensuring records are current and compliant while providing a steady, mission-focused front-line service. The position offers comprehensive benefits and a predictable schedule with on-site hours that

Qualifications

• Favorable National Agency Check with Inquiries (NACI) by your start date.
• U.S. citizen able to obtain a CAC.
• Fluent in English.
• Prior customer-service experience; prior ID card, personnel, or administrative work is a plus.

Responsibilities

• Verify identity and eligibility and issue CAC and USID cards using Real‑Time Automated Personnel Identification System (RAPIDS) workstations.
• Reset Personal Identification Numbers (PINs), update records in the Defense Enrollment Eligibility Reporting System (DEERS), capture fingerprints, and issue Shop for Cards.
• Staff a customer‑service window or telephone appointment line, and record each appointment in real time as you service the customer.
• Account for card stock and consumables, keep them secured, and follow established ID card procedures.

Skills

Customer-service orientation

Attention to detail

Teamwork and cross-training

Communication skills

Job description

Job Opportunity: Customer Service Personnel (Verifying Official)

Location: Fort Bragg, North Carolina

Start Date: Immediate

Schedule: Full-Time, On-Site

Make a Difference

Every Soldier, retiree, and family member who walks into the Fort Bragg ID card office is counting on someone to get their credential right — the card that gets them on post, onto the network, and into the benefits they earned. That someone is you. As a Customer Service Personnel, or Verifying Official, you confirm who people are and issue the Common Access Card (CAC) and Uniformed Services Identification (USID) card the Department of Defense runs on.

What You’ll Do

• Verify identity and eligibility and issue CAC and USID cards using Real‑Time Automated Personnel Identification System (RAPIDS) workstations.
• Reset Personal Identification Numbers (PINs), update records in the Defense Enrollment Eligibility Reporting System (DEERS), capture fingerprints, and issue Shop for Cards.
• Staff a customer‑service window or telephone appointment line, and record each appointment in real time as you service the customer.
• Account for card stock and consumables, keep them secured, and follow established ID card procedures.

Who You Are

• Customer‑service oriented and steady when the lobby is full.
• Detail‑oriented — you double‑check the record before you commit it.
• A teammate who will cross‑train across the workstation, the window, and the phone line.

Qualifications

• Favorable National Agency Check with Inquiries (NACI) by your start date — we will help you through the process.
• U.S. citizen able to obtain a CAC.
• Fluent in English.
• Prior customer‑service experience; prior ID card, personnel, or administrative work is a plus.

Why You’ll Love It Here

Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match.

Flexible coverage options — A co‑work option (with Government approval) that lets you and a teammate share a position and schedule time off without leaving the mission short.

Predictable schedule — Steady, on‑post work with hours you can plan your life around — no nights or weekends.

Ready to Join Us?

Apply today — if you take pride in getting it right the first time and want work that matters to the people who serve, we want to hear from you.

French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.