Customer Service & Permits Coordinator

Digrig; Frederick (MD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) contributions

Job summary

Digging & Rigging Inc. in Frederick, MD is seeking a customer service-focused coordinator to support project estimators, dispatchers, and regulatory agencies.

You will gather information for accurate quotes, process payments, and help schedule projects while ensuring DOT permits are obtained. The role requires strong communication, proficiency with Microsoft Office and CRM systems, and the ability to manage multiple tasks with attention to detail.

Qualifications

• High School diploma or equivalent with at least two years of customer service experience.
• Proficiency with Microsoft Office and Adobe Acrobat; CRM database experience preferred.
• Experience in the equipment industry is a plus.

Responsibilities

• Gather information from customers and estimators to prepare accurate quotes.
• Assist with processing estimates and orders and coordinating with dispatch.
• Coordinate with credit/subcontracts and schedule projects, including permit readiness.
• Maintain records of permits and project data for tracking and reporting.
• Communicate project updates to estimators, dispatch, and customers as needed.

Skills

Communication skills

Customer service

Teamwork

Documentation

Education

High School diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

CRM databases

Job description

Digging & Rigging Inc. in Frederick, MD is seeking a customer service-focused coordinator to support project estimators, dispatchers, and regulatory agencies.

You will gather information for accurate quotes, process payments, and help schedule projects while ensuring DOT permits are obtained. The role requires strong communication, proficiency with Microsoft Office and CRM systems, and the ability to manage multiple tasks with attention to detail.