Customer / Jobsite Coordinator

Skoda Contracting Company Inc; Beltsville (MD); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Skoda Contracting Company Inc. in Maryland is seeking a Customer / Jobsite Coordinator to be the primary liaison between homeowners, business owners and field crews during utility replacement projects.

85% field work, 15% office tasks, with daily DMV-region travel to explain scope, coordinate access, and schedule appointments. The ideal candidate is personable, organized, and comfortable communicating face-to-face with a wide range of customers.

Qualifications

• Strong interpersonal and communication skills.
• Explain technical or construction-related information clearly.
• Excellent organizational and time-management skills.
• Able to work independently while managing a travel-heavy schedule.
• Proficiency with basic computer applications (email, scheduling, data entry).
• Valid driver's license.
• Prior experience in customer service, construction coordination, utilities, or field operations is a plus.

Responsibilities

• Serve as primary liaison between the company, homeowners, business owners, and field crews.
• Travel ~85% of the time to DMV region for site visits and coordination.
• Explain project scope, access, and scheduling to customers in person.
• Address questions and concerns professionally and courteously.
• Schedule inspections and access, and maintain project records.
• Work as liaison between field and office to ensure accurate information flow.
• Administrative duties (approx. 15%) as needed.

Skills

Interpersonal skills

Clear communication

Organizational skills

Travel flexibility

Computer basics

Driver's license

Customer service experience

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Customer / Jobsite Coordinator

Rate: $27-38 hr. DOE
Division: MD Beltsville Hours: Full time 7:00 - 3:30 PM

Job Summary

The Customer / Jobsite Coordinator serves as the primary point of contact between the company, homeowners, business owners, and field crews during utility replacement projects. This role combines administrative responsibilities with significant time spent in the field, with approximately 85% of the work performed in the field and 15% in an office or administrative setting. The position involves daily travel throughout the DMV region to residential and commercial locations to explain project scope, coordinate access, and schedule appointments. The ideal candidate is personable, organized, and comfortable communicating face-to-face with a wide range of customers.

Key Responsibilities

• Customer & Community Coordination
• Spend approximately 85% of work time in the field, traveling daily throughout the DMV region to homes and businesses
• Meet in person with property owners, tenants, and managers to explain the utility replacement scope of work, timeline, and what to expect before, during, and after construction
• Address questions, concerns, and complaints professionally and courteously
• Schedule and confirm appointments for inspections, construction access, and related activities
• Maintain positive relationships with customers and community members throughout the project

Field & Project Support

• Coordinate with project managers, supervisors, and field crews regarding customer access and scheduling needs
• Document customer interactions, access agreements, and special requests
• Verify jobsite readiness and communicate any issues that could impact schedules or productivity
• Serve as a liaison between the field and office to ensure accurate, up-to-date information flow
• Administrative Duties (Approx. 15%)
• Maintain customer records, logs, and appointment schedules
• Prepare and distribute notices, door hangers, emails, or other project communications
• Update internal systems with customer feedback, access status, and project notes
• Assist with general office and project administrative tasks as needed

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

The company reserves the right to modify this job description.

Skoda Contracting is a New Jersey based utility contractor servicing natural gas distribution companies in New Jersey, Pennsylvania, Delaware, Maryland, Washington D.C. and Virginia. Skoda has been an established prime gas contractor for over 50 years and is currently expanding. Some of our clients are AGL Resources, UGI, PSE&G, WSSC, and Washington Gas. Our services include but are not limited to: gas pipeline installation, pipe replacement, gas meter installation, milling and paving, water main and service lateral installation, sewer main and service lateral installation, construction project management, corrosion control/cathodic protection, and horizontal directional drilling.

License/Certification:

Driver's License (Required)

Work Location: In person

Position Requirements

Qualifications & Skills

• Strong interpersonal and communication skills; comfortable speaking with people face-to-face
• Ability to explain technical or construction-related information in a clear, customer-friendly manner
• Excellent organizational and time-management skills
• Ability to work independently while managing a flexible, travel-heavy schedule
• Proficiency with basic computer applications (email, scheduling tools, data entry)
• Valid driver's license
• Prior experience in customer service, construction coordination, utilities, or field operations is a plus

Work Environment & Requirements

• Combination of office/administrative work (approximately 15%) and extensive field work (approximately 85%) with daily travel throughout the DMV region
• Company vehicle provided during working hours for job-related travel
• Frequent walking, standing, and outdoor work in varying weather conditions
• Professional appearance and demeanor when representing the company in the community

This position is currently accepting applications.