Dispatch InsideSales

CraneWorks of Alabama, Inc.; Mobile (AL); On-site; USD 38,000 - 58,000; Full time

Job summary

CraneWorks of Alabama, Inc. is seeking a Dispatch / Inside Sales Associate to coordinate daily with customers and drivers. This role focuses on on-time pickup and delivery of equipment and serves as the main contact for company drivers.

You will dispatch cranes, grow revenue through customer relationships, and collaborate with outside sales to expand the customer base. Proficiency in Microsoft 365, strong communication, and organizational skills are essential.

Qualifications

• Proficient with Microsoft 365 including Word and Excel.
• Exceptional relationship-building skills
• Strong ability to multitask in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong customer service communication skills
• Detail-oriented professional with good judgment
• Ability to multitask and remain organized
• Strong customer service communication
• Visual Dispatch/Rentalman experience a plus
• Familiar with 3D Lift Plan

Responsibilities

• Take incoming sales calls and provide exceptional customer service.
• Dispatch cranes for deliveries and coordinate with customers and drivers.
• Maintain and grow customer relationships and work with outside sales to expand the customer base.
• Use consistent business processes to achieve results and manage customer contact lists.
• Work in a fast-paced environment and contribute to revenue growth.

Skills

MS Office

Relationship-building

Multitasking

Interpersonal communication

Customer service

Detail-oriented

Organization

Visual Dispatch/Rentalman experience

3D Lift Plan familiarity

Education

High School Diploma

Bachelor’s Degree preferred or relevant experience

Tools

Microsoft Word

Excel

Adobe

Outlook

Job description

Description

Position Summary

The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.

Duties & Responsibilities:

• Take incoming sales call and provide industry leading customer service.
• Dispatch cranes for incoming and outgoing deliveries
• Crane knowledge, logistics & load chart knowledge a plus
• Familiar with DOT oversize/overweight permits
• Microsoft Office skills experience: Excel, Word, Adobe and Outlook
• Maintain and manage customer contact lists to include future follow up to grow revenue.
• Ability to work individually in a fast-paced environment
• Uses consistent business processes to achieve desired results
• Develop and maintain customer relationships.
• Work with outside sales force to gain new customers.
• Work with outside sales force to maintain and grow existing customers.
• Execute specific sales initiatives as they are developed.

Requirements

Qualifications & Skills:

• Proficient with Microsoft 365 including Microsoft Word and Excel.
• Exceptional relationship-building skills
• Strong ability to multitask in a fast-paced environment
• Excellent interpersonal and communication skills
• Strong customer service communication skills
• Detail-oriented professional with good judgment
• Ability to multitask and remain organized
• Strong customer service communication
• Visual Dispatch/Rentalman experience a plus
• Familiar with 3D Lift Plan

Education & Experience

• High School Diploma or equivalent
• Bachelor’s Degree preferred or relevant experience

License & Certification

• Valid Driver’s License

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 50 poundsMust be able to climb on and off heavy mobile equipment safely
• Regular and predictable attendance is required

Travel Requirements

• None or infrequent