Dispatcher

Peak Utility Services Group; Wrentham (MA); On-site; USD 34,000 - 44,000; Full time

Job summary

Peak Utility Infrastructure in Wrentham, MA is seeking a Dispatcher to manage daily logistical operations for deliveries to construction sites. You will coordinate dispatch of equipment, drivers, and materials while ensuring safe, timely, and efficient service to meet customer demands and optimize routing.

The role requires 2+ years of related experience, a valid driver's license, and the ability to pass background checks and a drug screen.

Qualifications

• Two or more years of experience in a related industry.
• Possession of a valid State Driver’s License within two weeks of employment.
• Candidates must pass criminal and Motor Vehicle Record (MVR) background checks and a pre-employment drug screen.

Responsibilities

• Schedule and dispatch equipment, haulers, materials and delivery personnel in a safe and efficient manner while maximizing productivity.
• Dispatching equipment to meet productivity needs.
• Maintain dispatch operations to meet or exceed Riley Brothers compliance targets.
• Manage material verification for each truck prior to delivery.
• Establish and maintain strong relationships with internal teams and external partners.
• Demonstrate experience working in a fast-paced environment.
• Communicate effectively with customers, sales, and management regarding logistical updates.
• Maintain professional, courteous contact before, during, and after dispatch operations.
• Instruct drivers in the event of logistical or customer service issues.
• Confirm all details—including address, materials, and stocking conditions—before trucks leave the yard.
• Report any concerns directly to the Director of Operations.
• Adhere to company policies, DOT, and OSHA standards.
• Perform basic math calculations quickly and accurately.
• Be assertive and proactive when necessary.
• Exhibit strong written and verbal communication skills.
• Read maps quickly and provide directions accurately.
• Demonstrate professional and effective telephone communication.
• Adapt to changing schedules and operational demands.
• Maintain strong organizational skills and a positive, solution-oriented attitude.
• Follow instructions with minimal supervision.
• Attend all required meetings related to deliveries and operations.
• Uphold company values in safety, compliance, and production.

Skills

Communication

Organizational skills

Problem solving

Multitasking

Reading maps

Data entry

Job description

MA Wrentham
25 Industrial Road
Wrentham, MA 02093, USA

MA Wrentham
25 Industrial Road
Wrentham, MA 02093, USA

Peak Utility Infrastructure is an integrated engineering and construction company that serves the Electric, Natural Gas, and Telecommunications industries. We provide a full suite of engineering, construction, operations, and maintenance services, including repair, replacement, maintenance, and installation of natural gas, telecommunications, and electric infrastructure through our operating subsidiaries: SiteWise, Kelly Cable, Riley Brothers, 5 Star Electric, Superior Hydrovac and Superior Pipeline Services.

Our Core Values: Guided by Safety. Focused on Communities. Powered by Care.

Classifiction: Exempt

Pay: $25.00+

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

TheDispatchermanages and coordinates the daily logistical operations for all deliveries to construction sites. This role oversees operational dispatch functions and ensurestimely,accurate, and efficient service. TheDispatcherplays a vital rolein communicating withdepartmentin meeting customer demands,optimizingrouting efficiency, andmaximizing productivity.

Roles and Responsibilities:

• Schedule and dispatchequipment,haulers,materialsand delivery personnel ina safe and efficient manner while maximizing productivity
• Dispatching equipment to meet productivity needs
• Maintain dispatch operations to meet or exceed Riley Brothers compliance targets
• Manage material verification for each truck prior to delivery
• Establish andmaintainstrong relationships with internal teams and external partners
• Demonstrate experience working in a fast-paced environment
• Communicate effectively with customers, sales, and managementregardinglogistical updates
• Maintain professional, courteous contact before, during, and after dispatch operations
• Instruct driversin the event oflogistical or customer service issues
• Confirm all details—including address, materials, and stocking conditions—before trucks leave the yard
• Report any concerns directly to the Director of Operations
• Adhere to company policies, DOT, and OSHA standards
• Perform basic math calculations quickly and accurately
• Be assertive and proactive when necessary
• Exhibit strong written and verbal communication skills
• Read maps quickly and provide directions accurately
• Demonstrate professional and effective telephone communication
• Adapt to changing schedules andoperationaldemands
• Maintain strong organizational skills and a positive, solution-oriented attitude
• Follow instructions with minimal supervision
• Attend all required meetings related to deliveries and operations
• Uphold company values in safety, compliance, and production
• Performadditionalduties as assigned
• Utilize strong computer and data entry skills

Success Factors:

• Ability to work independently and collaboratively within a team
• Familiarity with billing workflows and multiple contract structures
• Excellent problem-solving and follow-through capabilities
• Strong organizational skills and ability to manage multiple tasks
• Effective communication across all levels of the organization
• Proven ability to collaborate cross-functionally and build positive relationships
• Ability to interpret and follow specific oral and written instructions
• Compliance with motor vehicle, criminal background checks, and drug-free workplace policies

Experience and Education:

• Two or more years of experience in a related industry
• Strong organizational and project management skills
• Ability to prioritize tasks and manage time effectively

Additional Requirements/Licenses/Certifications:

• Possession of, or ability to obtain, a valid State of Residence Driver’s License is required within two weeks of employment.
• Candidates must pass criminal and Motor Vehicle Record (MVR)background checks and pass a pre-employment drug screen.

Notes:

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.