Service Administrator

National Roofing Company; Albuquerque (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

A roofing contractor in Albuquerque seeks an Administrative Support Specialist to assist the Service Director. Responsibilities include scheduling, invoicing, and managing work orders. The ideal candidate should have strong computer skills, particularly with DataForma and SalesForce, good phone handling abilities, and knowledge of invoicing and construction is preferred. This role supports efficient project management in the roofing industry.

Qualifications

• Must be 18 or older.
• Must keep information confidential.

Responsibilities

• Provide administrative support to the Service Director.
• Handle calls on leads and extract information.
• Create and process invoices for completed work orders.
• Assist Project Managers in proposals and bids.
• Maintain organized files and reports.

Skills

Computer skills using Microsoft Office

Good phone skills

Ability to handle multiple phone lines

Knowledge of working with invoices, contracts and proposals

Construction knowledge

Tools

DataForma

SalesForce

Job description

This position provides administrative support to the Service Director and Service Department in overseeing progress of projects from conception to completion in a timely and cost-effective manner, while being responsible for scheduling, budgeting, safety and overall organization.

Duties & Responsibilities

• Take all calls on leads for work and extract scope of work and contact information from the caller
• Creates customer contacts in DataForma or SalesForce as needed – I changed it to this
• Create work orders including warranty work accepting or declining work in each vendor portal as needed
• Assist Project Managers in creating proposals and bid abstracts, when needed
• Approve work orders and revise materials and notes that come back from the crews as necessary
• Assist in scheduling work orders and PM appointments to meet customer needs
• Assist management & field staff as needed
• Use office equipment to fax, mail, photocopy, and scan work for customer jobs
• Create and process invoices for completed work orders
• Enter material PO’s into ComputerEase
• Work with the Accounting department on schedule of values or other billing requirements
• Log fuel receipts and material receipts to the correct jobs/projects
• Assist team members with setting up their work phone
• Assist with timecard verification and approvals for Service Team, with approval from the Service Manager
• Follow‑up with customers and schedule RMPs
• Attend and assist with Safety and Foremen meetings
• Keep files updated and organize and maintain, updating lists & reports
• Act as a backup to the Service Manager, when needed

Qualifications

• Have computer skills using Microsoft Office programs, DataForma and SalesForce
• Good phone skills and able to handle multiple phone lines
• Must be 18 or older
• Must be able to keep information confidential
• Knowledge of working with invoices, contracts and proposals a plus
• Worked in construction a plus

Other Duties

Please note that this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, qualifications, and conditions/requirements may change at any time with or without notice.

Equal Opportunity Employer, including disabled and veterans.