Customer Service Representative

Ritchie Bros.; East Taunton (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ritchie Bros. in United States, MA is seeking a Customer Service Representative to deliver exceptional customer service, answer inquiries, process payments and support sale-day activities.

You will organize documents, coordinate with departments, and process payments from bidders, while ensuring safety commitments are followed. The role requires experience in in-person customer interactions, strong computer and data-entry skills, and the ability to maintain a positive attitude under pressure.

Qualifications

• Experience working with customers in-person.
• Proficient with computers and learning new software.
• Excellent keyboarding skills for data entry.
• Commitment to providing fantastic customer service.
• Able to stay positive in high-pressure situations.

Responsibilities

• Organize keys and documents by internal coding, then by Lot number.
• Upload sale documents to the web for each sale.
• Coordinate with departments and customers for documents such as LOLCs and purge documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services and safety commitments.

Skills

Customer service

Data entry

Computer skills

Team player

Positive attitude

Tools

CRM software

Job description

Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Job Description The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale
• Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services
• Ensure that superior customer service is always delivered to all customers
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned

Qualifications

• Previous work experience where you worked in-person with customers
• Experience using computers, and able to learn to use new technology and software
• Excellent keyboarding skills for data entry
• A commitment to providing fantastic customer service
• Able to work well and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of team, pitching in wherever you’re needed