Customer Service & Orders Specialist

Blast Cleaning Technologies, Inc.; West Allis (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Blast Cleaning Technologies, Inc. is seeking a detail-oriented Customer Service Admin to support inside and outside sales teams, process inquiries and parts orders, and ensure accurate documentation in the ERP system.

You will prioritize tasks, monitor stock, coordinate with sales and production teams, and help maintain safety and quality standards while delivering excellent service. Strong communication and MS Office/ERP skills are required; manufacturing experience is a plus.

Qualifications

• Fast-paced environment requiring composure and accuracy.
• Excellent communication and problem-solving skills.
• Strong interpersonal and customer service abilities.
• Organizational skills and attention to detail with MS Office proficiency.

Responsibilities

• Processes inquiries for parts, service, and new equipment; creates/revises proposals in ERP from emails, phone calls, and notes.
• Processes purchase orders from internal and external customers.
• Provides order acknowledgments to customers.
• Monitors stock levels and communicates status to the team.
• Prioritizes daily tasks and owns quote/order processes.
• Participates in training and continuous improvement activities.
• Ensures completion and maintenance of paperwork and records.
• Upholds safety rules and PPE requirements; supports company culture and values.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Microsoft Office proficiency

Problem-solving

Sense of urgency

Education

High School Diploma or GED

Tools

Epicor ERP

Salesforce CRM

Microsoft Office Suite

Job description

Blast Cleaning Technologies, Inc. is seeking a detail-oriented Customer Service Admin to support inside and outside sales teams, process inquiries and parts orders, and ensure accurate documentation in the ERP system.

You will prioritize tasks, monitor stock, coordinate with sales and production teams, and help maintain safety and quality standards while delivering excellent service. Strong communication and MS Office/ERP skills are required; manufacturing experience is a plus.