Inside Sales Specialist

Primary Services; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

A well-established organization in the energy sector is seeking an Inside Sales Specialist to manage B2B customer interactions and sales orders. You'll coordinate orders, documentation, and communications while ensuring timely and accurate responses. The ideal candidate has 3+ years of customer service experience within a B2B context, ideally in petrochemical or industrial services, and is proficient in ERP systems. This role offers opportunities for growth within a dynamic environment.

Qualifications

• Minimum of 3 years of customer service experience in a B2B environment.
• Experience supporting petrochemical, oil and gas, or industrial service operations preferred.
• Experience using ERP systems for sales order entry and invoicing.
• Typing speed exceeding 60 words per minute; proficiency with Microsoft Outlook and Excel.
• Experience managing purchase orders, work orders, and service-related documentation.

Responsibilities

• Manage material and parts orders for service jobs.
• Enter and maintain sales orders, invoices, and related data within ERP systems.
• Monitor and manage shared email inboxes.
• Create, review, and process work orders and service documentation, including time-sensitive emergency service requests.
• Generate quotes and process domestic and international parts orders, ensuring adherence to export and compliance requirements.
• Support cross-training initiatives, including international parts, sales order entry, and expanded administrative functions.
• Provide professional B2B customer support via phone and email outside of a call center environment.
• Maintain accurate tracking logs, documentation files, and order records across multiple systems.

Skills

Customer service in B2B

Typing speed exceeding 60 words per minute

Proficiency with Microsoft Outlook

Proficiency with Excel

Order management

Tools

Sage

Salesforce

SAP

Sage

Salesforce

Salesforce Field Services

SAP

Job description

Overview

Build a stable career supporting complex operations that keep critical industries moving. Step into a fast-paced, professional environment where accuracy, responsiveness, and technical understanding truly matter. This role offers long-term growth, cross-training, and exposure to global business operations.

Primary Services is excited to announce the role of a Inside Sales Specialist for a large, well-established organization operating within the energy and industrial services sector. This position supports a high-volume, B2B-focused operation and plays a key role in coordinating orders, documentation, and customer communications for service-driven projects. The Inside Sales Specialist will interact with internal teams and external business clients, handling order flow from entry through invoicing while adapting to evolving priorities in a dynamic environment.

Responsibilities

• Manage material and parts orders for service jobs, coordinating closely with purchasing teams to confirm availability and timelines.
• Enter and maintain sales orders, invoices, and related data within ERP systems.
• Monitor and manage shared email inboxes, ensuring timely and accurate responses to customer and internal inquiries.
• Create, review, and process work orders and service documentation, including time-sensitive emergency service requests.
• Generate quotes and process domestic and international parts orders, ensuring adherence to export and compliance requirements.
• Support cross-training initiatives, including international parts, sales order entry, and expanded administrative functions.
• Provide professional B2B customer support via phone and email outside of a call center environment.
• Maintain accurate tracking logs, documentation files, and order records across multiple systems.

Qualifications

• Minimum of 3 years of customer service experience in a B2B environment.
• Prior experience supporting petrochemical, oil and gas, or industrial service operations preferred.
• Demonstrated experience using ERP systems for sales order entry and invoicing.
• Typing speed exceeding 60 words per minute.
• Proficiency with Microsoft Outlook and Excel.
• Experience managing purchase orders, work orders, and service-related documentation.
• Familiarity with Sage, Salesforce, Salesforce Field Services, or SAP preferred.
• Ability to work efficiently across multiple systems in a fast-paced environment.
• Exposure to international orders or export compliance considered a plus.

This opportunity is well-suited for an experienced professional seeking stability, responsibility, and continued skill development within a large-scale organization.