Customer Service & Orders Specialist

Clear Destination Inc.

Des Moines (IA)

On-site

USD 32,000 - 42,000

Full time

4 days ago

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Job summary

Clear Destination Inc. is seeking a customer service professional to assist and service customers by phone and online. The role involves answering product questions, conveying prices and shipping timelines, monitoring orders via email and other channels, and handling special requirements.

The position requires a high school diploma or GED and 6 months to 1 year of related experience. The role includes data entry, order preparation for warehouse processing, and potential escalation of issues as

Qualifications

High school diploma or GED is required or preferred.
6 months to 1 year of related job experience preferred.

Responsibilities

Answer incoming telephone calls in a courteous and professional manner.
Answer customer product questions using product knowledge and catalogue.
Inform customers of prices, shipping dates, anticipated delays, and any additional information needed by customers.
Watch email and other digital mediums for incoming orders.
Be familiar with customer special requirements.
Enter customer order data into computer system.
Solicit sales of new or additional services.
Prepare customer reports.
Prepare orders for warehouse processing.
Maintain files for order-related paperwork in an organized manner.
Address customer complaints or escalate if necessary.
Process refund requests when appropriate.
Other duties as assigned.