Customer Service Representative I

Animal Health International, Inc.; Manchester (NH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Match

PTO

Holiday pay

Education assistance

Parental/adoption leave

Job summary

Patterson Companies in Manchester, NH is seeking a Customer Service Representative I (CSR I) to assist internal and external customers and sales reps with order entry, quotes, and returns with professionalism and speed.

The role emphasizes accurate data entry, maintaining records, and adherence to company policies, with opportunities to pair with sales teams and manufacturing partners. It also includes occasional travel for ride-alongs and training, and a comprehensive benefits package.

Qualifications

• High School Degree or equivalent.
• Exceptional customer service and organizational skills.
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills.
• General computer proficiency including knowledge of MS Office.
• Associate’s Degree or equivalent combination of education and experience.
• Proficiency in SAP or related ERP.

Responsibilities

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures.
• Monitor scheduled shipment dates to ensure timely delivery.
• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Associate’s Degree or equivalent

Tools

SAP

MS Office

Job description

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.

Essential Functions

• Administrative:
  • Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
  • Maintain accurate customer and territory records, facility records, and document all customer interaction.
  • Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
  • Gain understanding of and adhere to Accounts Receivables policies and practices.
  • Verify price and terms in accordance with standard procedures and customer profitability profiles.
  • Multitask and work within multiple computer systems and communication platforms simultaneously.
  • Maintain a current knowledge of company products, policies and procedures.
• Generation of reports: Monitor scheduled shipment dates to ensure timely delivery.
• Customer Support:
  • Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
  • Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
  • Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
  • Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• Additional Functions: May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.

Job Qualifications

• Required Qualifications:
  • High School Degree or equivalent.
  • Exceptional customer service and organizational skills.
  • Accuracy and strong attention to detail.
  • Effective verbal, written, and interpersonal communication skills.
  • General computer proficiency including knowledge of MS Office.
• Preferred Qualifications:
  • Associate’s Degree or equivalent combination of education and experience.
  • Proficiency in SAP or related ERP.

Working Conditions

• Operating a computer or other office devices for the majority of the workday.
• May occasionally need to move packages up to 10 pounds such as office supplies or equipment.
• Must be able to communicate with others in person, over the phone, and in writing.
• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors.
• Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

Travel and On-Call

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program
• 401(k) Match
• Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$15.63 - $20.34

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.