Customer Service & Order Support Specialist (ERP)

Singer Industrial Company; Pasadena, Northern (TX, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health and Wellness

HSA

FSA

Dental

Vision

Life Insurance

Long-Term Disability

Short-Term Disability

401K matching

PTO

Job summary

National Hose, a Singer Industrial Company, is seeking a Customer Service Representative in Earth City, IL. The role supports sales through clear communication, precise data entry, and strong organizational skills.

Responsibilities include entering customer orders into ERP, coordinating with purchasing for stocking and special orders, monitoring delivery, and assisting with inquiries from customers and vendors.

Qualifications

• Data entry of customer orders and billing in ERP.
• Coordinate with purchasing to stock and special orders.
• Monitor POs for delivery and update ERP.
• Communicate with customers and vendors about orders, invoices, and issues.

Responsibilities

• Provide timely and professional customer service to National Hose customers.
• Support Sales through effective communication and organization.
• Assist with order processing, quotes, and billing in ERP.
• Handle overflow calls and cross-location support.
• Participate in continuous process improvements.

Skills

Exceptional Customer Service

Problem Solving

Attention to Detail

Computer Skills

Office Equipment Usage

Multitasking

Prioritization

Stress Management

Dedication to Excellence

Job description

National Hose, a Singer Industrial Company, is seeking a Customer Service Representative in Earth City, IL. The role supports sales through clear communication, precise data entry, and strong organizational skills.

Responsibilities include entering customer orders into ERP, coordinating with purchasing for stocking and special orders, monitoring delivery, and assisting with inquiries from customers and vendors.