Customer Service Associate

Royal Brass and Hose; Knoxville (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401K match

Health insurance

Vision and dental insurance

Voluntary group insurance

Company profit sharing

Job summary

A well-established distributor in Knoxville, Tennessee, seeks a Customer Service Representative to ensure customer satisfaction through accurate order processing and timely responses to customer inquiries. The role involves order entry, managing back-orders, and effectively communicating product information. Candidates must demonstrate strong multitasking skills, attention to detail, and the ability to work in a fast-paced environment. A competitive benefits package is provided including 401K match and health insurance.

Qualifications

• Ability to work independently and safely.
• Basic computer knowledge required.
• Good typing skills essential.
• Detail-oriented and able to multi-task.
• Good decision-making and communication skills.
• Ability to work in a fast-paced environment for long periods.

Responsibilities

• Process customer orders and manage deadlines.
• Answer customer and territory managers' inquiries.
• Manage back-order fulfillment efficiently.
• Prepare and invoice orders timely.

Skills

Ability to work independently

Basic computer knowledge

Good typing skills

Ability to multi-task

Detail oriented

Good decision-making ability

Good written and verbal skills

Ability to work in a fast-paced environment

Job description

Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.

We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.

Job purpose

The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Essential Job Functions

• Order entry – Includes but not limited to direct entry, fax, online orders
• Answer customer and territory/account managers phone calls
• Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required
• Back-order fill management – Review, fulfill, print customer backorders daily
• Customer Credit - Process customer return authorizations and credits per company policy in a timely manner
• Dispatch – dispatch/invoice orders in a timely manner as required
• Inventory/Control/Cycle Counting- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Year-end inventory- Include but not limited to counting, measuring, recording as a team with other warehouse associates
• Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.

Qualifications

• Ability to work independently and safely
• Basic computer knowledge required
• Good typing skills
• Ability to multi-task
• Detail oriented
• Good decision-making ability
• Good written and verbal skills
• Ability to work in a fast-paced environment for long periods