Customer Service Rep

Singer Industrial Company; Pasadena, Northern (TX, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health and Wellness

HSA

FSA

Dental

Vision

Life Insurance

Long-Term Disability

Short-Term Disability

401K matching

PTO

Job summary

National Hose, a Singer Industrial Company, is seeking a Customer Service Representative in Earth City, IL. The role supports sales through clear communication, precise data entry, and strong organizational skills.

Responsibilities include entering customer orders into ERP, coordinating with purchasing for stocking and special orders, monitoring delivery, and assisting with inquiries from customers and vendors.

Qualifications

• Data entry of customer orders and billing in ERP.
• Coordinate with purchasing to stock and special orders.
• Monitor POs for delivery and update ERP.
• Communicate with customers and vendors about orders, invoices, and issues.

Responsibilities

• Provide timely and professional customer service to National Hose customers.
• Support Sales through effective communication and organization.
• Assist with order processing, quotes, and billing in ERP.
• Handle overflow calls and cross-location support.
• Participate in continuous process improvements.

Skills

Exceptional Customer Service

Problem Solving

Attention to Detail

Computer Skills

Office Equipment Usage

Multitasking

Prioritization

Stress Management

Dedication to Excellence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep - National Hose & Accessory

30+ days ago Requisition ID: 1474

National Hose, a Singer Industrial Company, is searching for Customer Service Representative in Earth City, IL . Singer Industrial is one of America’s largest Industrial Distributors with a North American footprint of approximately 100 locations with over 1,400 employees. Singer Industrial strives to efficiently improve customer productivity with innovative industrial solutions, while providing employee growth and opportunity. We serve a diverse market portfolio including petrochemical, oil/gas, food & beverage, OE equipment, marine, MRO, construction, rental supply, and power generation. We do this with a robust line of fluid power, hose & fittings, belts, seals & gaskets, pneumatic and automation products, and services.

Job Summary:

The primary responsibility of the Customer Service Representative position is to provide timely and professional customer service to National Hose customers, while supporting sales through effective communication, excellent organization and time management skills.

Duties/Responsibilities:

• Data entry of customer orders, conversion of quotes into orders and billing utilizing the Electronic Resource Planning (ERP) system.
• Work closely with purchasing to complete stocking and special orders to consolidate purchases and shipping.
• Monitor and verify that purchase orders are confirmed for delivery, record information into the ERP system.
• Acknowledge and confirm to customer and vendor that orders are placed.
• Utilize open order reports to monitor and follow-up on customer orders.
• Verify customer pricing based on quotes and customer history; request customer purchase order adjustments and authorization as needed prior to processing order.
• Assist Customer Service Representative (CSR) in process improvements and participate in ongoing training classes.
• Correspond with customers and vendors regarding open orders, account information, invoices and assist with customer/vendor complaint resolution.
  • Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
  • Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
  • Other duties as assigned by Management.
  • Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
  • Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
  • Other duties as assigned by Management.
  • Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
  • Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
  • Other duties as assigned by Management.
  • Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
  • Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
  • Other duties as assigned by Management.
  • Support Service and Sales Department as needed to ensure excellent customer service levels and productivity levels.
  • Answer overflow call volume for CSR from all company locations to ensure all customers are assisted.
  • Other duties as assigned by Management.

  Skills and Qualifications:

  • Exceptional Customer Service
  • Problem Solving; Attention to Detail
  • Computer Experienced (Numeric Key and Accuracy)
  • Office Equipment Usage
  • Ability to Multitask & Prioritize
  • Works Well Under Pressure with Frequent Interruptions
  • Dedication to Excellence

  At Singer Industrial, we believe our employees are what’s most important, therefore we offer a complete benefits package including but not limited to: Health and Wellness, HSA, FSA, Dental, Vision, Life Insurance, Long-Term and Short-Term Disability, 401(K) matching, and PTO.