Customer Service & Order Support Specialist (Day Shift)

SURGE Staffing; Akron (OH); On-site; USD 36,000 - 45,000; Full time

Job summary

SURGE Staffing in Akron, OH is seeking a reliable Customer Service Representative for the 1st shift (7:00 AM–3:00 PM) in Akron. The role involves handling customer inquiries, entering orders, and maintaining accurate records using Excel and company systems.

The ideal candidate will have strong communication, attention to detail, and the ability to multitask in a fast-paced environment, contributing to seamless cross-department collaboration and timely order processing.

Qualifications

• Experience in customer service, office, order entry, or administrative roles preferred.
• Strong computer and data-entry skills are essential.
• Basic to intermediate Microsoft Excel knowledge required.
• Excellent verbal and written communication skills are important.
• Attention to detail and accuracy are critical.
• Ability to multitask and prioritize in a fast-paced environment.
• Dependable, professional, and team-oriented.

Responsibilities

• Answer incoming phone calls and provide excellent customer service.
• Accurately enter and process customer orders.
• Perform data entry and maintain accurate customer records.
• Use Microsoft Excel and computer systems for daily tasks.
• Communicate with customers and internal departments to resolve issues.
• Follow up on orders and customer requests as needed.
• Assist with general office and administrative duties.
• Maintain accuracy and attention to detail in all work.

Skills

Customer service

Data entry

Communication

Attention to detail

Multitasking

Teamwork

Tools

Microsoft Excel

Computer systems

Job description

SURGE Staffing in Akron, OH is seeking a reliable Customer Service Representative for the 1st shift (7:00 AM–3:00 PM) in Akron. The role involves handling customer inquiries, entering orders, and maintaining accurate records using Excel and company systems.

The ideal candidate will have strong communication, attention to detail, and the ability to multitask in a fast-paced environment, contributing to seamless cross-department collaboration and timely order processing.