Online Customer Success & Sales Consultant

Event Staffing; Akron (OH); On-site; USD 11,000 - 15,000; Full time

Job summary

Event Staffing in Akron is seeking an Online Consultant to deliver exceptional online customer service and support to our clients. You will use strong communication skills and English fluency to assist customers with inquiries and provide accurate information.

Key responsibilities include responding to inquiries via email, chat and social media; sharing product details, pricing and availability; helping customers place orders; and building lasting relationships to ensure satisfaction.

Qualifications

• Fluent in English, both written and spoken.
• Excellent verbal and written communication.
• Previous customer service or sales experience preferred.
• Knowledge of online shopping platforms is an asset.
• Willing to work flexible hours, including weekends if required.
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally.

Responsibilities

• Responding to customer inquiries via email, chat, and social media platforms.
• Providing customers with product information, pricing, and availability.
• Assisting customers with placing orders and resolving issues or complaints.
• Building strong relationships with customers to ensure their satisfaction and loyalty.
• Identifying opportunities for upselling and cross-selling of products or services.
• Maintaining accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Sales experience

English fluency

Problem solving

Flexibility

Job description

Event Staffing in Akron is seeking an Online Consultant to deliver exceptional online customer service and support to our clients. You will use strong communication skills and English fluency to assist customers with inquiries and provide accurate information.

Key responsibilities include responding to inquiries via email, chat and social media; sharing product details, pricing and availability; helping customers place orders; and building lasting relationships to ensure satisfaction.