Customer Care Associate (1st Shift)

Class Produce Group; Jessup (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Disability Insurance

Life Insurance

401K + Profit Sharing

FSA/HSA options

Paid Vacation

Sick Leave

Holidays

Job summary

Class Produce Group is seeking a Customer Care Associate to support sales efforts by initiating and processing customer orders and driving sales through direct customer contact. The role collaborates with warehouse, operations and purchasing to ensure availability and smooth workflows.

Strong data-entry and MS Office skills are required, with preference for experience in produce industry. Office-based in Maryland.

Qualifications

• College education preferred but not required.
• Produce experience is preferred.
• Must display basic arithmetic skills and have 2 years Data Entry Experience

Responsibilities

• Provide outstanding customer service to every customer, every call.
• Keying orders into the system, printing and editing orders.
• Interface with warehouse, operations, and sales personnel.
• Run and update inventory and pricing reports.
• Assist sales staff with their daily workload and cover when they are out of the office or on sales calls.
• Assist other departments to ensure the smooth workflow throughout the company.

Skills

Communication

Organization

Customer relations

Attention to detail

Education

College education preferred

Tools

Prophet

Produce Pro

Job description

SUMMARY

The Customer Care Associate will support companywide Sales efforts by initiating or receiving and processing customer orders and driving Sales via their contact with customers. They also work closely with other departments to ensure a smooth process and assist with tasks as needed.

JOB DUTIES & RESPONSIBILITIES

• Provide outstanding customer service to every customer, every call
• Answer incoming calls and emails in an efficient manner and address customer complaints, inquiries and concerns
• Identify customer needs, upselling and refer any issues to management
• Keying orders into the system, printing and editing orders
• Enter data into computer system accurately and efficiently.
• Filing the day’s paperwork numerically
• Managing inventory and filing systems.
• Assist sales staff with their daily workload & cover for sales staff when they are out of the office or on sales calls
• Run and update inventory and pricing reports
• Interface with warehouse, operations, and sales personnel
• Interface with product purchasing staff as needed to make sure we have availability
• Assist other departments to ensure the smooth workflow throughout the company
• Performs other duties as assigned

BENEFITS

• Medical, Vision, Dental insurance and many more voluntary coverage options
• Company paid Disability, Life and Identity Theft insurance.
• FMLA, 401K, Matching and Profit Sharing (when eligible), FSA and HSA options
• Paid Vacation, Sick Leave and Holidays

SCHEDULE

Monday - Friday 6:00AM to 2:00PM

Requirements

EDUCATION REQUIREMENTS

College education is preferred but not required. Produce experience is preferred. Must display basic arithmetic skills and have 2 years Data Entry Experience

TRAINING, SKILLS, LICENSES

Administrative experience is required. Excellent communication and organization skills as well as having the ability to problem solve and building relationship with customers. Proficient in MS Office, specifically Outlook, Word, and Excel. Must possess excellent customer relations skills and be detail oriented. Ability to deal with constant change. Accuracy with figures and the ability to work efficiently and independently. Able to learn new software packages – Prophet & Produce Pro.

WORKING CONDITIONS

This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as heavy interaction with customers, colleagues, management, and sales personnel.