Customer Service & Order Support Specialist

Velocity Staffing; Exton (PA); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

Velocity Staffing in Exton, PA is seeking a Customer Service Representative to support our Outside Sales team. You will handle order entry, tracking, and vendor coordination, while delivering friendly, proactive service to customers.

This role emphasizes organization, communication, and teamwork, with growth opportunities and a monthly bonus potential. Training provided; prior experience in customer service is a plus.

Qualifications

• Excellent organizational and administrative habits.
• Strong verbal and written communication with customers and vendors.
• Team-oriented mindset with willingness to help across teams.
• Comfort with learning new software and basic office tools.
• Prior customer service or sales support experience is a plus; training provided.

Responsibilities

• Vet and qualify incoming leads to support sales pipeline.
• Enter and track customer orders accurately and timely.
• Coordinate with vendors and manage shipments and availability.
• Provide responsive customer support and order updates.
• Collaborate with internal teams and sales reps for a smooth experience.

Skills

Organizational Skills

People Skills

Team Player

Tech Savvy

Customer Service Experience

Tools

Excel

CRM Tools

Order Management Systems

Job description

Velocity Staffing in Exton, PA is seeking a Customer Service Representative to support our Outside Sales team. You will handle order entry, tracking, and vendor coordination, while delivering friendly, proactive service to customers.

This role emphasizes organization, communication, and teamwork, with growth opportunities and a monthly bonus potential. Training provided; prior experience in customer service is a plus.