Customer Experience & Orders Specialist

National Construction Rentals; Philadelphia (Philadelphia County); On-site; USD 29,000 - 30,000; Full time

Job summary

National Construction Rentals in Philadelphia, PA seeks a Customer Service Representative to engage with customers, answer inquiries, resolve issues, and promote service excellence. The role emphasizes accurate order processing, bid generation, and proactive follow-up to ensure customer satisfaction.

Ideal candidates possess a high school diploma, strong communication skills, and the ability to work independently or with a team.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in customer service or similar role preferred.
• Experience with billing, payments, and collections is a plus.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries with accurate information.
• Generate bids based on customer inquiries.
• Process orders accurately and schedule timely follow-ups.
• Maintain tidy and safe work environment.
• Use company resources to identify new customers and opportunities.
• Perform additional duties as needed.

Skills

Customer service

Communication

Time management

Teamwork

Independent work

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

Document management software

Job description

National Construction Rentals in Philadelphia, PA seeks a Customer Service Representative to engage with customers, answer inquiries, resolve issues, and promote service excellence. The role emphasizes accurate order processing, bid generation, and proactive follow-up to ensure customer satisfaction.

Ideal candidates possess a high school diploma, strong communication skills, and the ability to work independently or with a team.