Customer Service Representative for our Exton Location

FASTSIGNS International. Inc; Exton (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

FASTSIGNS International, Inc. in Exton is seeking a motivated Customer Service Representative to support order entry, tracking, and lead qualification alongside the Outside Sales team. You will be the friendly voice for customers, coordinate with vendors, and help keep the sales pipeline moving with strong organizational and communication skills.

We offer health insurance, paid time off, advancement opportunities, and a performance-based bonus; join a team that values collaboration and growth.

Qualifications

• Exceptional organizational skills to juggle tasks and details.
• People-oriented with strong verbal and written communication.
• Team player willing to help across departments.
• Tech savvy with Excel, CRM tools, or order management software.
• Experience in customer service or sales support is a plus; training available.

Responsibilities

• Lead Qualification: Vet incoming leads to keep the sales pipeline strong and efficient.
• Order Entry & Tracking: Enter customer orders, monitor progress, ensure timely processing.
• Vendor Coordination: Primary contact for vendors, coordinate logistics and shipments.
• Customer Support: Provide updates and answer inquiries with a positive attitude.
• Team Collaboration: Work with internal teams and external sales reps for a seamless experience.

Skills

Exceptional Organizational Skills

People Person

Team Player

Tech Savvy

Experience

Tools

Excel

CRM tools

Order management systems

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance

Are you highly organized, great with people, and looking to grow your career in customer service? We are seeking a dynamic and motivated Customer Service Representative to join our team at our Exton FASTSIGNS location. In this role, you will be the backbone of our customer operations, working closely with our Outside Sales Representative to keep business moving smoothly.

From managing orders to being a friendly voice for our customers, your work will directly impact our team's success. If you are a proactive team player who loves solving puzzles and building relationships, we want to hear from you!

Key Responsibilities

As a Customer Service Representative, your day-to-day will involve a mix of customer interaction, administrative support, and vendor coordination:

• Lead Qualification: Assist the Outside Sales Representative by vetting and qualifying incoming leads to ensure the sales pipeline remains strong and efficient.
• Order Entry & Tracking: Accurately enter customer orders into our system, monitor their progress, and ensure timely processing.
• Vendor Coordination: Act as the primary point of contact for our vendors, coordinating logistics, checking product availability, and tracking shipments.
• Customer Support: Provide exceptional service to clients by answering questions, providing updates on orders, and handling inquiries with a positive attitude.
• Team Collaboration: Work hand-in-hand with internal teams and external sales reps to ensure a seamless experience for our customers.

Qualifications & Skills

We are looking for someone who brings positive energy and strong administrative habits to the table.

• Exceptional Organizational Skills: You can juggle multiple tasks, prioritize effectively, and never let the details slip through the cracks.
• People Person: Excellent verbal and written communication skills with a natural ability to build rapport with customers and vendors.
• Team Player: A collaborative mindset with a willingness to jump in and help wherever needed.
• Tech Savvy: Comfortable learning new software, entering data accurately, and navigating basic office programs (e.g., Excel, CRM tools, or order management systems).
• Experience: Prior experience in customer service, sales support, or an administrative role is a plus, but we are willing to train the right person with the right attitude!

What We Offer

• Competitive Pay: $19.00 per hour.
• Bonus Potential: Earn extra income through our monthly performance-based sales bonus structure.
• Great Culture: A supportive, team-first working environment.
• Growth Opportunities: Learn the ins and outs of the industry with potential for career advancement.