Customer Care & Order Support Specialist

Victaulic; Easton (Northampton County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Career development programs

Tuition reimbursement

Health, dental, vision coverage

Paid time off

Job summary

Victaulic in Easton, PA seeks a Customer Service Representative in a temporary-to-permanent role to support key accounts, respond to inquiries, and process orders. You will coordinate with Sales and DC Managers, build strong relationships, and drive accurate fulfillment while identifying sales opportunities.

The role requires 3+ years of customer service, proficiency in Microsoft Office, and excellent communication. On-site position with strong teamwork and professional growth opportunities.

Qualifications

• Minimum of three years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities with accuracy.

Responsibilities

• Respond to product and order inquiries for primary and other accounts.
• Process quotations and orders, including required edits and maintenance.
• Resolve service issues and maintain proactive communication with Sales.
• Identify potential sales opportunities and route leads appropriately.

Skills

Customer service

Verbal & written communication

Multitasking

Team coordination

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Victaulic in Easton, PA seeks a Customer Service Representative in a temporary-to-permanent role to support key accounts, respond to inquiries, and process orders. You will coordinate with Sales and DC Managers, build strong relationships, and drive accurate fulfillment while identifying sales opportunities.

The role requires 3+ years of customer service, proficiency in Microsoft Office, and excellent communication. On-site position with strong teamwork and professional growth opportunities.