Customer Service & Orders Coordinator

FASTSIGNS International. Inc; Exton (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

FASTSIGNS International, Inc. in Exton is seeking a motivated Customer Service Representative to support order entry, tracking, and lead qualification alongside the Outside Sales team. You will be the friendly voice for customers, coordinate with vendors, and help keep the sales pipeline moving with strong organizational and communication skills.

We offer health insurance, paid time off, advancement opportunities, and a performance-based bonus; join a team that values collaboration and growth.

Qualifications

• Exceptional organizational skills to juggle tasks and details.
• People-oriented with strong verbal and written communication.
• Team player willing to help across departments.
• Tech savvy with Excel, CRM tools, or order management software.
• Experience in customer service or sales support is a plus; training available.

Responsibilities

• Lead Qualification: Vet incoming leads to keep the sales pipeline strong and efficient.
• Order Entry & Tracking: Enter customer orders, monitor progress, ensure timely processing.
• Vendor Coordination: Primary contact for vendors, coordinate logistics and shipments.
• Customer Support: Provide updates and answer inquiries with a positive attitude.
• Team Collaboration: Work with internal teams and external sales reps for a seamless experience.

Skills

Exceptional Organizational Skills

People Person

Team Player

Tech Savvy

Experience

Tools

Excel

CRM tools

Order management systems

Job description

FASTSIGNS International, Inc. in Exton is seeking a motivated Customer Service Representative to support order entry, tracking, and lead qualification alongside the Outside Sales team. You will be the friendly voice for customers, coordinate with vendors, and help keep the sales pipeline moving with strong organizational and communication skills.

We offer health insurance, paid time off, advancement opportunities, and a performance-based bonus; join a team that values collaboration and growth.