Order Fulfillment & Logistics Specialist

Engineered Specialty Products (ESP); Kennesaw (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Engineered Specialty Products (ESP) in Georgia is seeking an Order Support Associate to ensure accurate and timely processing of customer orders. You will coordinate across sales, inventory, and warehouse teams, enter orders in the ERP, monitor stock, and keep customers updated on order status and potential delays.

Ideal candidates have a high school diploma and proficiency in Microsoft Office, with strong communication, problem-solving, and organizational skills.

Qualifications

• A high school diploma is required.
• Proficiency in Microsoft Office applications.
• Excellent communication and customer-service skills.

Responsibilities

• Receive and review customer orders for accuracy and completeness.
• Enter orders into ERP system.
• Coordinate with sales and inventory teams to confirm order details.
• Check inventory levels to confirm product availability.
• Work with inventory or warehouse teams to allocate products to specific orders.
• Coordinate with shipping team to ensure orders are shipped properly meeting delivery deadlines.
• Act as point of contact between customers, inside sales team, and warehouse staff.
• Provide updates to customers and inside sales team regarding order status, shipping, and potential delays.
• Handle customer inquiries or complaints about fulfillment issues.
• Identify and resolve issues with inventory shortages, delayed shipments, or correct orders.
• Coordinate replacement orders, returns, or refunds when necessary.
• Maintain accurate order details in the ERP system.
• Identify bottlenecks in the fulfillment process and suggest improvements.
• Collaborate with cross-functional teams to streamline workflows.

Skills

Communication & Customer Service

Problem-Solving

Time Management & Organization

Collaboration & Teamwork

Process Improvement Mindset

Education

High school diploma

Tools

Microsoft Office

Job description

Engineered Specialty Products (ESP) in Georgia is seeking an Order Support Associate to ensure accurate and timely processing of customer orders. You will coordinate across sales, inventory, and warehouse teams, enter orders in the ERP, monitor stock, and keep customers updated on order status and potential delays.

Ideal candidates have a high school diploma and proficiency in Microsoft Office, with strong communication, problem-solving, and organizational skills.