Customer Service & Order Specialist — In-Office

Diesel Direct, LLC.; Washington (Washington County); Sur place; USD 28 000 - 29 000; Plein temps

Résumé du poste

Diesel Direct, LLC. in Washington, PA invites applications for a Customer Service Representative. The role delivers customer care for internal and external customers and vendors, collaborating with all departments to ensure accurate orders and up-to-date product knowledge.

In-office position requiring a Monday–Friday schedule. The candidate will handle inquiries, process orders, create accounts, and assist with accounts receivable tasks, while maintaining reports and providing pricing quotes as

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience.
• High attention to detail with the ability to multitask.
• Proficient in Microsoft Office (Excel, Word, Teams).
• Ability to work overtime including weekends.
• Ability to sit at a desk for long periods.

Responsabilités

• Answering phone calls and emails from customers to answer questions, process orders, and update information.
• Process orders with accuracy; verify delivery address, contact information, products, pricing, payment type, and obtain purchase orders.
• Create new accounts and delivery sites as needed for all business segments.
• Prepare and maintain required reports, spreadsheets and documents as needed.
• Review/prepare cash, check, and card payments received in driver’s work, in office, or via phone.
• Maintain house accounts: facilitate interaction, assist with customer portal setup, request/maintain required documentation, etc.
• Assist AR with invoice portal entry and other tasks.
• Assist with managing AR: contacting customers via phone and/or email as needed.
• Process daily pricing spreadsheets as needed.
• Provide pricing quotes for customers, drivers, sales, etc. as needed.
• Perform general office duties including maintaining records of packages received/delivered, copy, file and update documents, mailing statements, and assisting in special projects as needed.
• Opening/closing the front office.

Connaissances

Customer service

Attention to detail

MS Office

Overtime

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Diesel Direct, LLC. in Washington, PA invites applications for a Customer Service Representative. The role delivers customer care for internal and external customers and vendors, collaborating with all departments to ensure accurate orders and up-to-date product knowledge.

In-office position requiring a Monday–Friday schedule. The candidate will handle inquiries, process orders, create accounts, and assist with accounts receivable tasks, while maintaining reports and providing pricing quotes as