Customer Service Representative- Washington, PA

Diesel Direct, LLC.; Washington (Washington County); Vor Ort; USD 28.000 - 29.000; Vollzeit

Zusammenfassung

Diesel Direct, LLC. in Washington, PA invites applications for a Customer Service Representative. The role delivers customer care for internal and external customers and vendors, collaborating with all departments to ensure accurate orders and up-to-date product knowledge.

In-office position requiring a Monday–Friday schedule. The candidate will handle inquiries, process orders, create accounts, and assist with accounts receivable tasks, while maintaining reports and providing pricing quotes as

Qualifikationen

• High school diploma or GED required.
• 1-2 years of customer service experience.
• High attention to detail with the ability to multitask.
• Proficient in Microsoft Office (Excel, Word, Teams).
• Ability to work overtime including weekends.
• Ability to sit at a desk for long periods.

Aufgaben

• Answering phone calls and emails from customers to answer questions, process orders, and update information.
• Process orders with accuracy; verify delivery address, contact information, products, pricing, payment type, and obtain purchase orders.
• Create new accounts and delivery sites as needed for all business segments.
• Prepare and maintain required reports, spreadsheets and documents as needed.
• Review/prepare cash, check, and card payments received in driver’s work, in office, or via phone.
• Maintain house accounts: facilitate interaction, assist with customer portal setup, request/maintain required documentation, etc.
• Assist AR with invoice portal entry and other tasks.
• Assist with managing AR: contacting customers via phone and/or email as needed.
• Process daily pricing spreadsheets as needed.
• Provide pricing quotes for customers, drivers, sales, etc. as needed.
• Perform general office duties including maintaining records of packages received/delivered, copy, file and update documents, mailing statements, and assisting in special projects as needed.
• Opening/closing the front office.

Kenntnisse

Customer service

Attention to detail

MS Office

Overtime

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative- Washington, PA

Full Time DDMA - Washington, Washington, PA, US

Salary Range: $20.00 To $21.00 Hourly

CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative in our Washington, PA office is responsible for providing customer service for internal/external customers and vendors. This position will collaborate with all departments to meet overall objectives and stay up to date on all company products and/or services to provide excellent customer care. This role is in-office 5 days a week.

• Answering phone calls and emails from customers to answer questions, process orders, and update all information
• Process orders with accuracy; verify information such as delivery address, contact information, products, pricing, payment type, and obtain purchase orders
• Create new accounts and delivery sites as needed for all business segments
• Prepare and maintain required reports, spreadsheets and documents as needed
• Review/prepare cash, check, and card payments received in driver’s work, in office, or via phone
• Maintain house accounts: facilitate interaction, assist with customer portal setup, request/maintain required documentation, etc.
• Assist AR with invoice portal entry and other tasks
• Assist with managing AR: contacting customers via phone and/or email as needed
• Process daily pricing spreadsheets as needed
• Provide pricing quotes for customers, drivers, sales, etc. as needed
• Perform general office duties which include maintaining records of packages received/delivered, copy, file and update paper and electronic documents, mailing statements, and assisting in special projects as needed
• Opening/closing the front office

*All other duties as assigned

• High school diploma or GED required
• 1-2 years of customer service experience required
• High attention to detail with the ability to multitask
• Must have Microsoft Office experience (Excel, Word, Teams, etc.)
• Ability to work overtime as needed including weekends
• Ability to work in a sitting position at a desk for long periods of time