Customer Experience Representative- Remote

Diesel Direct, LLC.; United States; Remote; USD 28,000 - 30,000; Full time

Job summary

Diesel Direct, LLC. is seeking a Customer Experience Representative to work remotely with East Coast hours. You will handle order entry, billing inquiries, and customer communications to ensure a high level of service.

The role requires at least 2 years in customer service, proficiency with Excel/Word/Outlook and our ERP/CRM systems. You will support the sales team and manage daily customer interactions from a remote location.

Qualifications

• Minimum 2 years' experience in a customer service environment.
• Associate degree or related work experience.
• Proficiency in Excel, Word, Outlook, Epicor P21, and CRM.

Responsibilities

• Manage incoming calls, customer interactions, and front desk dynamics.
• Provide information on product, order status, pricing and billing.
• Respond promptly to customer inquiries and provide reports as needed.
• Enter orders accurately and maintain billing processes.

Skills

Customer service excellence

Verbal and written communication

Multitasking and organization

Relationship building

Education

Associate degree or related work experience

Tools

Excel

Word

Outlook

Epicor P21

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Representative- Remote

Full Time DDI-Remote

7 days ago Requisition ID: 2028

Salary Range: $20.00 To $22.00 Hourly

Customer Experience Representative

Position Summary:

The Customer Experience Representative will have frontline ownership of the promise to deliver exceptional customer experiences. All customers are important and should be treated accordingly. CSR will take direct responsibility and ownership for external customer relationships, order entry, and all customer billing. They will professionally interact with customers to provide information in response to inquiries about product, order status, services, and to resolve all customer requests. CSR contributes to being a part if a positive team dynamics through a cooperative work environment, a can-do attitude, and the desire to exceed customer expectations. Remote: East Coast Hours.

Customer Service Department:

• Manage incoming calls, customer walk-ins, and the dynamics of the Diesel Direct front desk.
• Maintain a working knowledge of how to solve customer issues including; questions, pricing, and billing.
• Provide immediate response to customer related inquiries.
• Provide reports and other related sales support as required.
• Scanning of daily deliveries to "Billing" for processing
• Maintain hard copy file of all completed deliveries
• Responsible for ordering and maintaining office supplies.
• Ensure quotes and orders are input in a timely manner; meeting deadlines from sales team and customers.
• Check availability on products in stock and when not in stock, communicate with customer on estimated time of arrival time.
• Comply with all company initiatives and policies.
• Perform other related duties as may be assigned from time to time.

Requirements:

• Minimum 2 years' experience within a customer service environment
• Associate degree or related work experience.
• Computer operating skills in Excel, Word, Outlook, Epicor P21, and our corporate CRM.
• Solid organizational and ability to multi-task and to do so with a calm and professional manner.
• Excellent verbal and written communication skills.
• Ability to establish relationships and build credibility with customers.

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.