Customer Service & Order Solutions Specialist

Supplyone; Columbus (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with公司

Paid time off

Employee Assistance Program (EAP)

Life insurance and disability coverage

Wellness programs

Job summary

SupplyOne in Columbus, OH is hiring a Customer Service Representative to deliver a consistent, high-quality customer experience and advocate for our products and services. You will serve as the link between customers, sales, and operations, handling orders, quotes, and inquiries with a focus on timely, accurate communication.

The role requires strong organizational and communication skills, proficiency in MS Office, and a commitment to reliable, customer-first service on-site at our Columbus

Qualifications

• High School diploma or GED.
• Experience in a customer service role preferred.

Responsibilities

• Process and confirm orders and communicate what needs to be ordered, the day they are received.
• Generate standard quotes within 24 - 48 hours of receipt.
• Answer phones by the 3rd ring, and all emails by the end of each day.
• Build, maintain, and keep price lists current to protect and maintain GP margins.
• Build accurate specs and inventory items within 24-48 hours.
• Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution.
• Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS).
• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards.
• Serve as liaison with sales, purchasing, design, manufacturing and shipping.
• Prepare proposals and miscellaneous correspondence
• Maintain thorough customer records
• Monitor and resolve slow payment issues
• Assist with slow moving inventory
• Expedite material based on customer needs

Skills

Customer service

Organizational skills

Communication skills

MS Office proficiency

Education

High School diploma/GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

SupplyOne in Columbus, OH is hiring a Customer Service Representative to deliver a consistent, high-quality customer experience and advocate for our products and services. You will serve as the link between customers, sales, and operations, handling orders, quotes, and inquiries with a focus on timely, accurate communication.

The role requires strong organizational and communication skills, proficiency in MS Office, and a commitment to reliable, customer-first service on-site at our Columbus