Customer Experience & Order Specialist

Risus Talent Partners; West Bridgewater (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus

Medical/dental/vision insurance

401(k) match

Paid time off

Employee Assistance Program (EAP)

Life insurance and disability

Job summary

SupplyOne is seeking a Customer Service Representative in Massachusetts to deliver high-quality customer experiences by serving as the liaison between customers, sales, and operations. You will manage orders, propose solutions, and maintain records to support sales growth and on-time delivery.

The role emphasizes fast response, accuracy, and proactive communication with internal teams and customers to optimize customer satisfaction and GP margins.

Responsibilities

• Process and confirm orders and communicate what needs to be ordered.
• Prepare proposals and miscellaneous correspondence.
• Maintain thorough customer records.
• Generate standard quotes within 24-48 hours of receipt.
• Monitor and resolve slow payment issues.
• Answer phones by the 3rd ring, and all emails by the end of the day.
• Assist with slow moving inventory.
• Expedite material based on customer needs.
• Build, maintain, and keep price lists current to protect and maintain GP margins.
• Build accurate specs and inventory items within 24-48 hours.
• Resolve customer problems and elevate issues to timely resolution.
• Monitor customer min/max, open orders, back orders and inventory levels alerting customers to changes to deliver on time, in full and in spec (DIFOTIS).
• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards.
• Serve as liaison with sales, purchasing, design, manufacturing and shipping.

Job description

SupplyOne is seeking a Customer Service Representative in Massachusetts to deliver high-quality customer experiences by serving as the liaison between customers, sales, and operations. You will manage orders, propose solutions, and maintain records to support sales growth and on-time delivery.

The role emphasizes fast response, accuracy, and proactive communication with internal teams and customers to optimize customer satisfaction and GP margins.