Customer Service & Order Processing Specialist

PANTECH DEBURRING LLC; Buffalo (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive hourly compensation

Paid training

Career development opportunities

Paid time off

Professional development

Job summary

Eight Point Solutions is seeking a dependable Customer Service & Order Processing Specialist to support customer service and daily order management from a remote setting. You will communicate with customers, organize information, process orders, and ensure transactions are accurate and efficient.

The role involves serving as a key contact for inquiries, updating records, and coordinating with sales and production.

Qualifications

• Strong written and verbal communication skills.
• Good organizational and time-management abilities.
• Basic computer proficiency with Microsoft Office or Google Workspace.
• Ability to manage customer inquiries and multiple administrative tasks.
• Attention to detail and accuracy when entering information.

Responsibilities

• Respond to customer inquiries via email, phone, and other channels.
• Receive, review, enter, and process customer orders accurately.
• Maintain updated customer accounts and order records.
• Provide customers with order confirmations and status updates.
• Coordinate with internal departments on orders and delivery updates.
• Review orders to ensure details are complete and accurate.
• Assist with quotations, invoices, and order-related documents.
• Maintain organized spreadsheets and databases.
• Identify and communicate order discrepancies to the appropriate department.
• Provide professional, timely customer support and handle sensitive information with discretion.

Skills

Customer service

Communication skills

Time management

Data entry

Attention to detail

Tools

Microsoft Office

Google Workspace

Excel

Job description

Position Overview PAN-TECH Deburring is seeking a dependable, organized, and customer-focused Customer Service & Order Processing Specialist to support our customer service and daily order management operations. This position is ideal for someone who enjoys communicating with customers, organizing information, processing orders, and ensuring that business transactions are handled accurately and efficiently. The successful candidate will serve as an important point of contact for customer inquiries, order updates, documentation, and general administrative coordination. Working remotely, the individual will collaborate with internal departments to help maintain smooth communication between customers, sales representatives, and production personnel. We welcome applications from candidates with backgrounds in customer service, retail, administration, order entry, data management, and office support. Previous manufacturing experience is helpful but not required.

Responsibilities

Key Responsibilities Respond to customer inquiries through email, telephone, and other approved communication channels. Receive, review, enter, and process customer orders accurately. Maintain updated customer accounts, order records, and digital documentation. Provide customers with order confirmations, status updates, and relevant information. Coordinate with internal departments regarding order requirements, processing schedules, and delivery updates. Review incoming orders to ensure that customer details, quantities, specifications, and documentation are complete. Follow up on pending orders, customer requests, and outstanding inquiries. Assist with preparing quotations, invoices, purchase orders, and order-related documents. Maintain organized spreadsheets, databases, and customer communication records. Identify and communicate order discrepancies or customer concerns to the appropriate department. Provide professional and timely customer support while maintaining a positive customer experience. Handle sensitive business and customer information with discretion. Assist with general administrative and operational support when required.

Qualifications

Requirements & Qualifications Strong written and verbal communication skills. Good organizational and time-management abilities. Basic computer proficiency and familiarity with Microsoft Office or Google Workspace. Ability to manage customer inquiries and multiple administrative tasks. Strong attention to detail and accuracy when entering and reviewing information. Professional telephone and email communication skills. Ability to work independently and remain productive in a remote environment. Good problem-solving skills and a customer-oriented attitude. Reliable internet connection and a suitable remote working environment. Previous experience in customer service, order processing, data entry, retail, or administrative support is preferred but not mandatory. Preferred Skills Customer Service & Client Relations Order Processing & Order Entry Data Entry & Record Management Email and Telephone Communication Microsoft Excel & Google Sheets CRM and Database Management Administrative Support Document Preparation Problem-Solving & Conflict Resolution Time Management and Organization

Benefits

• Benefits Fully remote work arrangement.
• Competitive hourly compensation based on experience.
• Paid training and onboarding.
• Opportunities for professional development and career growth.
• Supportive and collaborative working environment.
• Paid time off, subject to company policy and eligibility.
• Opportunities to develop customer service, administrative, and order management skills.
• Consistent work schedules and clear performance expectations.
• Specific benefits and eligibility will be confirmed during the hiring process.