Order Management Specialist

Babich & Associates; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fully remote work environment

Stable family-owned business

Meaningful impact on customer success

Job summary

Babich & Associates is seeking a highly organized Order Management Specialist to coordinate customer orders, pricing, and logistics in a fully remote role. You will work with customers, sales, vendors, and logistics partners to manage custom flooring projects from order placement through delivery.

The ideal candidate has 1–2 years in order management or related fields, strong computer skills, and demonstrated attention to detail.

Qualifications

• Associate degree required; Bachelor's degree strongly preferred.
• 1-2 years of professional experience in order management, customer service, sales support, pricing, bidding, logistics, or project coordination.
• Strong computer proficiency required.
• Excellent data entry speed and accuracy.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Able to learn ERP/CRM/order management systems quickly.
• Exceptional attention to detail and organizational skills.
• Strong written and verbal communication and ability to manage multiple projects.

Responsibilities

• Enter and maintain customer orders, pricing, specs, and project details in company systems.
• Review order data for completeness and accuracy before submission.
• Track and update order statuses, shipping information, and customer records.
• Generate quotes, reports, spreadsheets, and customer documentation.
• Maintain electronic project files and order documentation.
• Use ERP, CRM, and Microsoft Office applications extensively throughout the day.
• Ensure data accuracy across multiple systems while supporting customers and internal teams.

Skills

Strong computer proficiency

Excellent data entry speed

MS Office (Excel/Outlook/Word/Teams)

ERP/CRM systems familiarity

Attention to detail

Communication skills

Multitasking

Education

Associate degree

Bachelor's degree preferred

Tools

SAP

Oracle

NetSuite

Epicor

Microsoft Dynamics

Job description

Employment Type: Full-Time

About Us

We are a rapidly growing, family-owned company specializing in custom flooring solutions for commercial and industrial customers nationwide.

We are seeking a highly organized and customer-focused Order Management Specialist to join our team. This fully remote role offers the opportunity to work closely with customers, sales, vendors, and logistics partners while managing custom flooring projects from order placement through delivery.

Position Summary

The Order Management Specialist serves as the central point of coordination for customer orders, quotations, pricing, logistics, and project execution. This individual will work closely with internal teams and external customers to ensure custom orders are processed accurately, delivered on time, and supported with outstanding service.

This position is ideal for a self-starter who enjoys taking ownership, solving problems, and managing multiple priorities in a fast-paced environment.

This is not a log-on and grab a matcha role, you will be actually working FULL-TIME

Required Qualifications

• Associate degree required; Bachelor's degree strongly preferred


• 1-2 years of professional experience in order management, customer service, sales support, pricing, bidding, logistics, or project coordination


• Strong computer proficiency required


• Excellent data entry skills with a high degree of speed and accuracy


• Proficient in Microsoft Office Suite, particularly Excel, Outlook, Word, and Teams


• Ability to learn and navigate ERP, CRM, and order management systems quickly


• Exceptional attention to detail and organizational skills


• Strong written and verbal communication abilities


• Ability to manage multiple projects and deadlines simultaneously

Preferred Qualifications

• Experience entering and managing large volumes of sales orders and customer data


• Experience working with ERP systems such as SAP, Oracle, NetSuite, Epicor, Microsoft Dynamics, or similar platforms


• Experience supporting custom products, project-based orders, or commercial accounts


• Familiarity with freight coordination, shipping documentation, and logistics tracking


• Advanced Excel skills including sorting, filtering, data management, and reporting

Key Responsibilities

• Accurately enter and maintain customer orders, pricing, specifications, and project details within company systems


• Review order data for completeness and accuracy before submission


• Track and update order statuses, shipping information, and customer records


• Generate quotes, reports, spreadsheets, and customer documentation


• Maintain electronic project files and order documentation


• Utilize ERP, CRM, and Microsoft Office applications extensively throughout the day


• Ensure data accuracy across multiple systems while supporting customers and internal teams

What Will Make You Successful

The ideal candidate enjoys working on the computer, is highly detail-oriented, and is superior in maintaining accurate information. This role requires someone who can efficiently process orders, manage customer records, track project details, and ensure data integrity across multiple systems.

Successful candidates will demonstrate:

• Strong computer and systems aptitude


• Ability to quickly learn new software platforms


• Excellent follow-through and attention to detail


• Self-motivation while working in a fully remote environment


• A sense of urgency when handling customer requests and project deadlines

What We Offer

• Fully remote work environment


• Stable and growing family-owned business


• Meaningful role with direct impact on customer satisfaction and company success