Customer Service & Order Orchestration Specialist

Mann; Goleta (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

MANN+HUMMEL Water Filtration Systems in Goleta, CA is seeking a Customer Service Representative. This onsite role acts as the face of the company, managing customer orders, answering calls, and coordinating with scheduling and shipping to meet order needs.

You will enter orders in ERP, issue documents, track shipments, and communicate updates to customers. The ideal candidate has 3–5 years in customer service or inside sales, strong English, and a detail-oriented, multitasking mindset.

Qualifications

• 3–5 years of experience in a Customer Service/Inside Sales role.
• Strong English communication and presentation skills.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt to different customers.
• Ability to multi-task, prioritize, respond quickly, and manage time.
• Attention to detail.
• Experience in a fast-paced manufacturing environment (preferred).

Responsibilities

• Manage customer orders and ensure PO information is complete.
• Coordinate with Supply Chain/Scheduling to set ship dates.
• Enter orders in ERP and issue order confirmations and shipping documents.
• Communicate special requests and obtain shipping details and quotes.
• Track orders, expedite when needed, and relay updates to customers.
• Support sales professionals and represent customers in scheduling meetings.
• Facilitate global intercompany ordering and improve order processes.

Skills

Microsoft Office

English communication

Active listening

Time management

Attention to detail

Education

High school diploma or GED

Tools

ERP system

Job description

MANN+HUMMEL Water Filtration Systems in Goleta, CA is seeking a Customer Service Representative. This onsite role acts as the face of the company, managing customer orders, answering calls, and coordinating with scheduling and shipping to meet order needs.

You will enter orders in ERP, issue documents, track shipments, and communicate updates to customers. The ideal candidate has 3–5 years in customer service or inside sales, strong English, and a detail-oriented, multitasking mindset.