Onsite Global Customer Care & Order Specialist

Mann + Hummel, Inc.; Goleta (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

MANN+HUMMEL Water Filtration Systems in Goleta, CA, is seeking a Customer Service Representative to be the face of the brand. You will manage customer orders, communicate with scheduling and shipping, and coordinate domestic and international shipments.

The role requires 3–5 years in customer service or inside sales, proficiency with Microsoft Office and SAP, strong English communication, and attention to detail. Onsite position with no visa sponsorship.

Qualifications

• High school diploma or GED required.
• 3–5 years experience in a Customer Service/Inside Sales role.
• Strong English communication and presentation skills.
• Proficiency with Microsoft Office (Word/Excel/PowerPoint).
• Experience with SAP ERP is a plus.

Responsibilities

• Manage customer orders.
• Ensure purchase order information from customer is complete.
• Work with Supply Chain / Scheduling to communicate order details and set ship dates.
• Enter customer orders in ERP system.
• Issue all documents relevant to the Sales process (Order Confirmation, shipping documents, invoices, pro-forma invoices).
• Communicate special requests.
• Obtain shipping details and freight quotes.
• Track customer orders and expedite if required.
• Communicate order updates to sellers and customers.
• Send shipment confirmations within 24 hours of shipment.
• Respond to customer requests.
• Support sales professionals when requested.
• Represent customers at scheduling meetings.
• Facilitate the global intercompany ordering process.
• Document and improve order management processes and work instructions.
• Document and track customer pricing and regular customer requests.
• Develop recommendations with cross-functional teams to improve on-time deliveries to 95%.

Skills

English communication

Active listening

Multi-tasking

Time management

Customer orientation

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SAP ERP System knowledge

Job description

MANN+HUMMEL Water Filtration Systems in Goleta, CA, is seeking a Customer Service Representative to be the face of the brand. You will manage customer orders, communicate with scheduling and shipping, and coordinate domestic and international shipments.

The role requires 3–5 years in customer service or inside sales, proficiency with Microsoft Office and SAP, strong English communication, and attention to detail. Onsite position with no visa sponsorship.